TravelMate P614-51-G2 not switching on without resetting battery

StanImm
StanImm Member Posts: 3 New User
edited January 2022 in TravelMate and Extensa
 New TravelMate P614-51-G2.if i leave the device and come back a while later it has switched off and the only way to switch it on is to use battery reset button underneath.seems like its not seeing the battery? this is regardless  power cable plugged in or not.does anyone else have this issue and will i need to return it for repairs?


«1

Answers

  • billsey
    billsey ACE Posts: 34,682 Trailblazer
    Likely you have an app or driver that is not playing nice with sleep modes. Try this, boot in safe mode then let it go to sleep. Test to see if the problem still appears. If it does not we know it's software and can start trying to pin down which software is the problem child. We can use msconfig to help pin it down by allowing things back in a few at a time.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • StanImm
    StanImm Member Posts: 3 New User
    billsey said:
    Likely you have an app or driver that is not playing nice with sleep modes. Try this, boot in safe mode then let it go to sleep. Test to see if the problem still appears. If it does not we know it's software and can start trying to pin down which software is the problem child. We can use msconfig to help pin it down by allowing things back in a few at a time.
    tks I will try that
  • billsey
    billsey ACE Posts: 34,682 Trailblazer
    Let us know what you find.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • StanImm
    StanImm Member Posts: 3 New User
    im taking it back to the vendor they can sort it out,thanks
  • Before sending to the vendor, what happens when you update the drivers and bios?
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  • jandanek
    jandanek Member Posts: 20

    Tinkerer

    hi, i have the same problem. The computer cannot wake from sleep mode. It started in windows 11. Acer told me it's a problem with windows 11, so I uploaded windows 10 and I still have the same problem. Has anyone been able to fix this? Thank you
  • jandanek
    jandanek Member Posts: 20

    Tinkerer

    BIOS i have 1.20
  • billsey
    billsey ACE Posts: 34,682 Trailblazer
    @jandanek does it still happen in safe mode? If not the issue is likely an app that doesn't work well with sleep.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • jandanek
    jandanek Member Posts: 20

    Tinkerer

    edited January 2022
    In safe mode, the computer sleeps properly. I don't have any application there, so I installed the system clean. I tried to install the drivers from the manufacturer.
    even if the system doesn't start or I log in and put it to sleep, I won't wake it up anymore
  • Does the event viewer log any errors?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • billsey
    billsey ACE Posts: 34,682 Trailblazer
    OK, if it doesn't happen in safe mode then we know it's a software issue, not hardware. :) The next step is to use System Config (msconfig.exe) to disable selected startup devices or apps until you either get it to fail or not from just the one item. Once we know for sure where the cause lies we can try to figure out of there's a workaround for it...
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • jandanek
    jandanek Member Posts: 20

    Tinkerer

    Napište svůj komentář- <Událost xmln="http://schemas.microsoft.com/win/2004/08/events/event">
    - <Systém>
      <Název zprostředkovatele="Microsoft-Windows-Smartcard-Server" Guid="{4FCBF664-A33A-4652-B436-9D558983D955}" EventSourceName="SCardSvr" />
      <EventID Qualifiers="0">610</EventID>
      <Verze>0</Verze>
      <Úroveň>2</Úroveň>
      <Úkol>0</Úkol>
      <Opcode>0</Opcode>
      <Klíčová slova>0x80000000000000</Klíčová slova>
      <TimeCreated SystemTime="24.01.2022T16:54:38.0297200Z" />
      <ID záznamu události>1095</ID záznamu události>
      <Korelace />
      <Spuštění ProcessID="0" ThreadID="0" />
      <Kanál>Systém</kanál>
      <Počítač>DESKTOP-ULEDTD4</Počítač>
      <Bezpečnost />
      </Systém>
    - <EventData>
      <Data Name="Zpráva">Parametr není správný.</Data>
      <Data Name ="Reader">Microsoft UICC ISO Reader dd83f1eb 1</Data>
      <Název dat ="IOCTL">TRANSMIT</Data>
      <Název dat ="CommandHeader">00 ca 7f 68</Data>
      </EventData>
      </Událost>
  • jandanek
    jandanek Member Posts: 20

    Tinkerer

    - System
    - Provider
    [ Name] EventLog
    - EventID 6008
    [ Qualifiers] 32768
    Version 0
    Level 2
    Task 0
    Opcode 0
    Keywords 0x80000000000000
    - TimeCreated
    [ SystemTime] 2022-01-24T20:25:02.9844475Z
    EventRecordID 875
    Correlation
    - Execution
    [ ProcessID] 0
    [ ThreadID] 0
    Channel System
    Computer DESKTOP-BBP6D7G
    Security
    - EventData
    21:13:06
    ‎24.‎01.‎2022
    8
    E60701000100180015000D0006001700E60701000100180014000D00060017003C0000003C000000000000000000000000000000000000000100000000000000

    Binární data:

    Ve slovech

    0000: 000107E6 00180001 000D0015 00170006
    0010: 000107E6 00180001 000D0014 00170006
    0020: 0000003C 0000003C 00000000 00000000
    0030: 00000000 00000000 00000001 00000000

    V bajtech

    0000: E6 07 01 00 01 00 18 00 æ.......
    0008: 15 00 0D 00 06 00 17 00 ........
    0010: E6 07 01 00 01 00 18 00 æ.......
    0018: 14 00 0D 00 06 00 17 00 ........
    0020: 3C 00 00 00 3C 00 00 00 <...<...
    0028: 00 00 00 00 00 00 00 00 ........
    0030: 00 00 00 00 00 00 00 00 ........
    0038: 01 00 00 00 00 00 00 00 ........

  • billsey
    billsey ACE Posts: 34,682 Trailblazer
    That error looks like it's trying to use a Smart Card for login security. Do you have that enabled somewhere, or is it joined to a corporate domain?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • jandanek
    jandanek Member Posts: 20

    Tinkerer

    there is no connection to the domain. I don't use security. Now only a fingerprint when starting windows, but it still makes this mistake. Yesterday I tried to install windows 11, with the internet turned off and again after the first start this error. in addition, as this laptop has a strange driver installation - setup driver.bat, I found that the original drivers from the manufacturer are probably installed incorrectly, see


    24.01.2022 21:36:10,54[Log START]  ============ C:\Users\PC\Downloads\NFC_NXP_12.0.5.0_W10x64\Setup_Driver.cmd ============ 
    24.01.2022 21:36:10,55[Log TRACE]  pnputil /add-driver "NxpNfcClientDriver.inf" /install 
    Microsoft PnP Utility

    Adding driver package:  NxpNfcClientDriver.inf
    Failed to add driver package: Přístup byl odepřen.

    Total driver packages:  1
    Added driver packages:  0
    24.01.2022 21:36:10,55[Log TRACE]  pnputil -i -a "NxpNfcClientDriver.inf" 
    Microsoft PnP Utility

    Processing inf :            NxpNfcClientDriver.inf
    Adding the driver package failed : Přístup byl odepřen.


    Total attempted:              1
    Number successfully imported: 0


    24.01.2022 21:36:17,46[Log Leave]  ============ C:\Users\PC\Downloads\NFC_NXP_12.0.5.0_W10x64\Setup_Driver.cmd ============ 


    24.01.2022 21:36:27,04[Log START]  ============ C:\Users\PC\Downloads\NFC_NXP_12.0.5.0_W10x64\Setup_Driver.cmd ============ 
    24.01.2022 21:36:27,05[Log TRACE]  pnputil /add-driver "NxpNfcClientDriver.inf" /install 
    Microsoft PnP Utility

    Adding driver package:  NxpNfcClientDriver.inf
    Driver package added successfully.
    Published Name:         oem93.inf

    Total driver packages:  1
    Added driver packages:  1
    24.01.2022 21:36:27,05[Log TRACE]  pnputil -i -a "NxpNfcClientDriver.inf" 
    Microsoft PnP Utility

    Processing inf :            NxpNfcClientDriver.inf
    Successfully installed the driver.
    Driver package added successfully.
    Published name :            oem93.inf


    Total attempted:              1
    Number successfully imported: 1


    24.01.2022 21:36:33,29[Log Leave]  ============ C:\Users\PC\Downloads\NFC_NXP_12.0.5.0_W10x64\Setup_Driver.cmd ============ 


    24.01.2022 21:43:14,59[Log START]  ============ C:\Users\PC\Downloads\IRST_Intel_17.5.1.1021_W10x64\Setup_Driver.cmd ============ 
    24.01.2022 21:43:14,59[Log TRACE]  pnputil /add-driver "iaAHCIC.inf" /install 
    Microsoft PnP Utility

    Adding driver package:  iaAHCIC.inf
    Failed to add driver package: Přístup byl odepřen.

    Total driver packages:  1
    Added driver packages:  0
    24.01.2022 21:43:14,59[Log TRACE]  pnputil -i -a "iaAHCIC.inf" 
    Microsoft PnP Utility

    Processing inf :            iaAHCIC.inf
    Adding the driver package failed : Přístup byl odepřen.


    Total attempted:              1
    Number successfully imported: 0


    24.01.2022 21:43:14,59[Log TRACE]  pnputil /add-driver "iaStorAC.inf" /install 
    Microsoft PnP Utility

    Adding driver package:  iaStorAC.inf
    Failed to add driver package: Přístup byl odepřen.

    Total driver packages:  1
    Added driver packages:  0
    24.01.2022 21:43:14,59[Log TRACE]  pnputil -i -a "iaStorAC.inf" 
    Microsoft PnP Utility

    Processing inf :            iaStorAC.inf
    Adding the driver package failed : Přístup byl odepřen.


    Total attempted:              1
    Number successfully imported: 0


    24.01.2022 21:43:22,27[Log Leave]  ============ C:\Users\PC\Downloads\IRST_Intel_17.5.1.1021_W10x64\Setup_Driver.cmd ============ 


    24.01.2022 21:43:53,80[Log START]  ============ C:\Users\PC\Downloads\IRST_Intel_17.5.1.1021_W10x64\Setup_Driver.cmd ============ 
    24.01.2022 21:43:53,81[Log TRACE]  pnputil /add-driver "iaAHCIC.inf" /install 
    Microsoft PnP Utility

    Adding driver package:  iaAHCIC.inf
    Driver package added successfully.
    Published Name:         oem95.inf

    Total driver packages:  1
    Added driver packages:  1
    24.01.2022 21:43:53,81[Log TRACE]  pnputil -i -a "iaAHCIC.inf" 
    Microsoft PnP Utility

    Processing inf :            iaAHCIC.inf
    Successfully installed the driver.
    Driver package added successfully.
    Published name :            oem95.inf


    Total attempted:              1
    Number successfully imported: 1


    24.01.2022 21:43:53,81[Log TRACE]  pnputil /add-driver "iaStorAC.inf" /install 
    Microsoft PnP Utility

    Adding driver package:  iaStorAC.inf
    Driver package added successfully.
    Published Name:         oem96.inf
    Driver package is up-to-date on device: PCI\VEN_8086&DEV_02D7&SUBSYS_141D1025&REV_00\3&11583659&0&B8

    Total driver packages:  1
    Added driver packages:  0
    24.01.2022 21:43:53,81[Log TRACE]  pnputil -i -a "iaStorAC.inf" 
    Microsoft PnP Utility

    Processing inf :            iaStorAC.inf
    Failed to install the driver : Žádná další data nejsou k dispozici.


    Total attempted:              1
    Number successfully imported: 0


    24.01.2022 21:44:03,71[Log Leave]  ============ C:\Users\PC\Downloads\IRST_Intel_17.5.1.1021_W10x64\Setup_Driver.cmd ============ 

  • billsey
    billsey ACE Posts: 34,682 Trailblazer
    Using a "Run as Administrator" command prompt rename that script to something like Setup_Driver.cmd.old. That should stop that script from executing. Next go to Intel's site and install the latest IRST (Intel Rapid Storage Technology IIRC) drivers. Those drivers affect the disk access, so could cause some really weird issues, and yours is certainly weird. :)
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • jandanek
    jandanek Member Posts: 20

    Tinkerer

    unfortunately the update from the intel website did not help :-(
  • I would try to update the bios, to see if it solves the problem.

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  • jandanek
    jandanek Member Posts: 20

    Tinkerer

    I have the latest version 1.20
  • OK! Is your laptop under warranty? Have you tried just disconnecting and reconnecting the battery?


    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)