Has anyone else had a problem with downloading windows 11 - acer aspire 5

Rabb888Rabb888 Member Posts: 6 New User
edited January 7 in Windows 11
Brand new acer aspire 5 1tb ssd model. 
After downloading windows 11 automatically it no longer shows Wi-Fi anywhere on the laptop. The fingerprint recognition is also not recognised. After speaking to acer tech support I was told at present it wasn’t compatible. He talked me through setting it back up as windows 10 but got stuck as Wi-Fi was needed. Disappointed.     

​//Edited the content to add model name.   ​

FAQ & Answers

  • LeostatLeostat ACE Posts: 2,608 Pathfinder
    does the adapter show in device manager? It may not be offically supported but the driver subsystem is almost the same so it _should_ work
    If you found the comment helpful hit the like button, If the answer solves your Q, hit the yes button on the bottom of the post!  I'm a UK based techi, so apologies if my help links are for the UK region site! 

    Want to know if your PC supports Windows 11? Check out the offical Health Check tool :Dhttps://aka.ms/GetPCHealthCheckApp
  • Rabb888Rabb888 Member Posts: 6 New User
    Adapter was under hidden, so clicked on it & deleted it etc as directed by tech support & still didn’t rectify problem & so told me to do a full reset back to windows 10. Couldn’t do a a driver update or rollback. It just seem to knock it out. When I asked tech support would it happen again, he just said yes until windows gets it sorted. It was only built in October 
  • LeostatLeostat ACE Posts: 2,608 Pathfinder
    Is it showing in the devices now or is it missing now?
    If you found the comment helpful hit the like button, If the answer solves your Q, hit the yes button on the bottom of the post!  I'm a UK based techi, so apologies if my help links are for the UK region site! 

    Want to know if your PC supports Windows 11? Check out the offical Health Check tool :Dhttps://aka.ms/GetPCHealthCheckApp
  • Rabb888Rabb888 Member Posts: 6 New User
    It was there but still wouldn’t connect. There was only Ethernet connection. For some reason you couldnt click on connect to the internet as it had all gone. We deleted the adapter & then rebooted but nothing happened. That’s when support told me to do a full reset back to windows 10. Even after rebooting back to windows 10 & setting up it faltered at the internet set up point due to no adapter. It was as if I had removed it from laptop. 
  • billseybillsey ACE Posts: 23,466 Trailblazer
    Was anything else being flagged in Device Manager? The WiFi adapter sits behind a PCIe internal slot and there may have been a low lever driver acting up.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Rabb888Rabb888 Member Posts: 6 New User
    The network adapter was hidden. This was located & deleted as was told to by the acer tech guy. & rebooted. We went through a few procedures when tech guy said to do a full reset. Unfortunately the reset didn’t seem to work either. When re setting up it got as far as the network part & just stopped. It was as if I had taken the network adapter out. Very disappointed as I was waiting ages to get this specific laptop. I’ve now returned the laptop. 
  • padgettpadgett ACE Posts: 4,444 Pathfinder
    My first thought is a cable issue but is moot now.
  • Bart94Bart94 Member Posts: 1 New User
    I have the exact same issue. I can also not install the drivers from online. Really bad!
  • Rabb888Rabb888 Member Posts: 6 New User
    Yes it’s as if I’d had taken hardware & software out.  I sent it back in the end & wait until it comes with windows 11 already installed 
  • padgettpadgett ACE Posts: 4,444 Pathfinder
    What does Device Manager say about Network Adapters ?

    If not in device manage, it is not there.


  • Rabb888Rabb888 Member Posts: 6 New User
    Originally it was I. Device manager , but hidden. 
    Tech guy said to delete then reboot.  After reboot nothing. So had to do a full reset back to windows 10. After set up was complete & you start putting in your personal settings, IE. Microsoft account cotta o etc. When it got to setting up network, the only option was Ethernet 
  • padgettpadgett ACE Posts: 4,444 Pathfinder
    Had the same thing happen. Had to skip network and install rest. After complete then install updates.
  • StevenGenStevenGen ACE Posts: 3,741 Pathfinder
    Rabb888 said:
    Brand new acer aspire 5 1tb ssd model. 
    After downloading windows 11 automatically it no longer shows Wi-Fi anywhere on the laptop. The fingerprint recognition is also not recognised. After speaking to acer tech support I was told at present it wasn’t compatible. He talked me through setting it back up as windows 10 but got stuck as Wi-Fi was needed. Disappointed.     

    ​//Edited the content to add model name.   ​

    Yes this is the usual Microsoft thing with all their new OS’s, they use consumers as Guinea pigs, there is nothing that Acer can do this is a Microsoft thing as Win-11 soul;d have been sorted already with compatible drivers!


  • padgettpadgett ACE Posts: 4,444 Pathfinder
    As mentioned once Win 11 installed I was able to go into Device Manager and reinstall the WiFi. Then proceed with updates. It is easy to say a PC cannot been made to work. Actually on mine it was an Intel driver that needed reloading.
  • MrBang92MrBang92 Member Posts: 1 New User
    hi, ive been having issues with the windows update too. ive tried everything windows told me to try but with zero luck
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