Sent laptop for repair, no response?

Charlotteliznolan
Charlotteliznolan Member Posts: 2 New User
Only have the case study but not the serial number as i posted it weeks ago, so cant email customer service at all (bad website ux imo). The case study number says it hasnt been received by acer. Anyone else had this issue?

Answers

  • JackE
    JackE ACE Posts: 45,086 Trailblazer
    if you still have it, the UPC label on its original box has the SNID. Or contact the shipper if you insured it. How many days has it  been since it was shipped?

    Jack E/NJ

  • Charlotteliznolan
    Charlotteliznolan Member Posts: 2 New User
    I dont have my original box as i got the laptop just under a year ago.
    just called UPS, apparently it was marked as delivered on 13th Dec.
    Tried calling Acer, their office is closed.
    Tried calling the number on the UPS delivery note, it rang once and the line went dead.
    Tried replying on the do-not-reply emails as desperate, obvs no reply.
    This is appalling customer service and i wont be wasting my money on an acer laptop again, knew i should've got a mac.
  • JackE
    JackE ACE Posts: 45,086 Trailblazer
    >>>The case study number says it hasnt been received by acer.>>>
    >>>just called UPS, apparently it was marked as delivered on 13th Dec.>>>

    Use the UPS tracking number instead. Then go to this link to try to see exactly who received it.

    Then go to this UPS support link armed with the ACER case  number notice that it has NOT been received as UPS claims.

    Bottomline, at this point use the UPS shipper to get this problem resolved.


    Jack E/NJ

  • Samuel-Acer
    Samuel-Acer Moderator Posts: 703 Moderator
    I dont have my original box as i got the laptop just under a year ago.
    just called UPS, apparently it was marked as delivered on 13th Dec.
    Tried calling Acer, their office is closed.
    Tried calling the number on the UPS delivery note, it rang once and the line went dead.
    Tried replying on the do-not-reply emails as desperate, obvs no reply.
    This is appalling customer service and i wont be wasting my money on an acer laptop again, knew i should've got a mac.
    We are sorry to hear on what happened. 

    Have you tried contacting your local Acer support. i believe, Acer support can try to check unit details with your registration details. 

    Please use the link below to contact Acer support.

    Contact Acer | Quick Response for Tech and Customer Service

    Regards,
    Acer-Samuel