Will an A515-43-R19L power up when plugged in if the battery is bad?

In2Ndo
In2Ndo Member Posts: 19 Troubleshooter
Hello everyone,

My son's A515-43-R19L is giving a critical low battery message when plugged in. and it just turns back off after a few seconds.  are this laptops supposed to power up when plugged in. even if the battery is no good ? I just order a replacement cable just in case.  and also did the pin reset and same thing. 

Thank you. 


Answers

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,456 Pathfinder
    @In2Ndo does it power up and use normally with the charger plugged in?
    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • In2Ndo
    In2Ndo Member Posts: 19 Troubleshooter
    AnhEZ28 said:
    @In2Ndo does it power up and use normally with the charger plugged in?
    No. as soon as I turn it on.  it gets the black screen with the battery picture and message on it.  and turns back off.
  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,456 Pathfinder
    @In2Ndo try to unplug the battery cable and power on the laptop with the charger only.
    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • In2Ndo
    In2Ndo Member Posts: 19 Troubleshooter
    AnhEZ28 said:
    @In2Ndo try to unplug the battery cable and power on the laptop with the charger only.
    I’m planning to do that.  But first I’m trying to find out if the laptop is supposed to power up when plugged in. Even if the battery is dead.  I know some older cheaper models don’t.  I have another older model, different brand that does power up. Just don’t know about this one. 
  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,456 Pathfinder
    @In2Ndo most of laptops turn on without the battery. Sometime, the battery gone bad and have some problem when plugged in. You can try determine if the battery or the charger has problem.
    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • In2Ndo
    In2Ndo Member Posts: 19 Troubleshooter
    so, just in case anyone runs into the same problem.  The laptop is supposed to power up while plugged in.  Even if the battery is bad.  The problem with mine was a bad power cable.