I got a green screen glitch while playing RDR2 in my Predator Helios 300. Is my gpu dying?

samarth7523
samarth7523 Member Posts: 2 New User

I have Acer Predator Helios 300 with Intel i7 10th Gen and RTX 3060. I once got a bluescreen of death with error code nvlddmkm.sys(something like that). Since that I have been suspecting if my graphics card is getting damaged. While playing rdr2 I got a green screen for a split second.

I don't know if my graphics card is failing or just a normal bug.

Edit: while stress testing with furmark geeks3D fps went down when I changed to turbo mode.

Edit 2: I did the part again where it happened before, it didn't happen now. I guess it is a bad sign cuz it's not a game glitch.

Laptop is probably 4 months old still in warranty. Should I call the acer service center or should I 100 percent make sure if it's dead or not?.

Edit 3: While playing, I got a white screen and got into game again. So is it probably going to die?

Keep in mind it is still in warranty so can I get this replaced?

Answers

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited December 2021
    samarth7523 that BSOD its faulty/corrupted drivers DDU everything in safe mode and reinstall the nvidia drivers if the issue only happens in this game might be an issue with the game also check the devs forums if your gpu was damaged you would get bsod with hardware faulty not drivers also dont use turbo mode it wont do absolutely anything for you it will only overclock the gpu a little bit unnoticeable and windows/TS  (if uoure undervolted and also conflicts with msi AB if you use it) doesnt like it either  good luck :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • samarth7523
    samarth7523 Member Posts: 2 New User
    edited December 2021
    I did DDU and cleanly installed my drivers. I don't know if its fixed or not tho. Do you know what kind of BSoD would i get if I had a faulty GPU?
    Thanks for your help so far, I will inform you if the problem persists. Thanks!