Replacement Screen - CB5-312T-K95W

mwelborn85
mwelborn85 Member Posts: 1 New User
edited December 2021 in Chromebooks
I have an Acer Model : N16Q10, Series CB5-312T-K95W. I dropped my Chromebook and cracked it from corner to corner, so obviously the touchscreen isn't working any longer, but it's also affecting the use of the mouse as well. I'm looking to replace the screen, but I'm not sure what to purchase. When I measure from corner to corner (edge to edge) I'm getting approximately 15", when I measure the actual display screen I get approximately 13.5". Any help would be appreciated. TIA.

​//Edited the content to add model name.   ​

Answers

  • billsey
    billsey ACE Posts: 34,246 Trailblazer
    The Acer part number for the touchscreen/display is: 6M.GHPN7.001. Try searching on that...
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @mwelborn85,

    It looks like hardware issue. Contact acer tech support,

    https://www.acer.com/ac/en/US/content/service-contact


    OR book the unit for repair service,

    https://customerselfcare.acer.com/CS2/#/

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