I faced a screen glitch on the first day of purchase of aspire 7 A715-75G . What is the reason?

Kdmp
Kdmp Member Posts: 2 New User
edited December 2021 in Aspire Laptops
I bought acer aspire 7 A715-75G laptop from flipkart, within 4 hours of first use, I got this screen glitch once which gone after restarting. I was on acer product registration website at the time. I had kept it on charging for 10 minutes then unplugged at 30%, when I opened the lid to resume my work I found this screen.  I'm on windows 10, is it a software issue or hardware one. How to diagnose and resolve? 

Thread was edited to add model name to the title



Answers

  • ttttt
    ttttt Member Posts: 1,947 Community Aficionado WiFi Icon
    @Kdmp

    I assume your laptop is still under warranty.

    Don't try to fix it yourself or do something drastic to void the warranty. Return it to the seller if possible, if not, contact Acer for warranty repair.
  • Kdmp
    Kdmp Member Posts: 2 New User
    is it a hardware bug or software bug (I have windows 10 preinstalled and I had put it on windows 11 update in settings). is it a driver/bios issue or display cabling issue? it occurred only once now, rest working is fine.
  • What is the deadline for replacing the laptop? If my laptop was mine, I would first try to update the video card drivers on the intel and nvidia websites. Now, does this issue also occur in bios?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @Kdmp,

    How the screen looks in BIOS page ? 
  • misterrajan
    misterrajan Member Posts: 3 New User

    i got a same issue same day i bought the laptop

  • misterrajan
    misterrajan Member Posts: 3 New User

    did you fix your screen glitch issue ?

  • @misterrajan Is your notebook an715-75g and this problem also occurs in the bios? What is the bios version?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • misterrajan
    misterrajan Member Posts: 3 New User

    its Nitro AN515-57