Acer predator Helios 300 ph315-51 second ram slot is not working

NkM1337
NkM1337 Member Posts: 7

Tinkerer

I bought a ram from crucial 2666mhz same stats as the kingston that's inside it and the system doesn't recognize it , even if I try to switch places with the Kingston  and put the original on the 2nd slot my PC doesn't work , what can I do? It only works when the Kingston is on the 1st slot and the crucial is not detected either way 1st or 2nd slot .

Answers

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,551 Pathfinder
    @NkM1337 if you put only the original RAM on the 2nd slot, does the laptop work?
    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • NkM1337
    NkM1337 Member Posts: 7

    Tinkerer

    I fixed it i cleaned the ram slots and it worked , ty anyway
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @NkM1337,

    Just for an information RAM slot may not be working because of an incompatible RAM, a broken slot, bent pins in the slot, a faulty motherboard or a bad RAM card. If RAM is not working after putting it in the RAM slot, do a test to rule out the cause.