Predator helios 300 (2021) randomly freezes when on battery power

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abijithka
abijithka Member Posts: 2 New User
My new predator helios 300 randomely freezes on battery power. it does not happen when it is plugged in. The freeze happens when simle task like watching youtube videos or watching movies. One time after the freeze a bluescreen error saying "POWER STATE FAILURE" alos occured. I had to reset the windows 2 times. After reseting the problem won't occur for some time.
Laptop specs.
i7 11th gen
16gb ram
6gb RTX 3060
512 ssd, 1tb hdd
Windows 11

Answers

  • Easwar
    Easwar Member Posts: 6,727 Guru
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    Hi @abijithka,

    # Try to update the battery driver

    1. Hold windows key and hit letter X.
    2. Choose the device manager option.
    3. Go with the option battery.
    4. Under the title battery.
    Update Battery Drivers in Windows EASILY - Driver Easy
    5. Right click on that option ----> Update all driver under the title battery.
    6. Choose "search automatically". 

    Check this T/S and post the result. ​
  • abijithka
    abijithka Member Posts: 2 New User
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    Easwar said:
    Hi @abijithka,

    # Try to update the battery driver

    1. Hold windows key and hit letter X.
    2. Choose the device manager option.
    3. Go with the option battery.
    4. Under the title battery.
    Update Battery Drivers in Windows EASILY - Driver Easy
    5. Right click on that option ----> Update all driver under the title battery.
    6. Choose "search automatically". 

    Check this T/S and post the result. ​

    Tried this. But it didint solved the problem. i had to reset again. and for one month there were no issue. But the same driver power state failure comes again. Any idea what to do next.