predator Helios 300 Laptop screen getting stuck with no buttons working?

anirudh357
anirudh357 Member Posts: 16 Troubleshooter
edited December 2021 in Predator Laptops
I am having predator Helios 300 i7 11th gen , recently it is having a problem. The screen is getting stuck with no physical buttons working for longer than 2 minutes , it had happened 3 times. I think it is due to the recent 2 driver updates I did on 23/12/21(Please see the below image for reference top 2 updates). I am frustrated and want a solution for this issue , please help me ragarding this. If it's a driver problem then how to fix it?
 

Answers

  • Erick-Acer_Retired
    Erick-Acer_Retired Member Posts: 503 Seasoned Practitioner WiFi Icon
    Hi @ anirudh357
    Press Ctrl + Alt + Del to open the Windows Task Manager. If the Task Manager can open, highlight the program that is not responding and choose End Task, which should unfreeze the computer. It could still take ten to twenty seconds for the unresponsive program to be terminated after choosing End Task
  • anirudh357
    anirudh357 Member Posts: 16 Troubleshooter
    Hi @ anirudh357
    Press Ctrl + Alt + Del to open the Windows Task Manager. If the Task Manager can open, highlight the program that is not responding and choose End Task, which should unfreeze the computer. It could still take ten to twenty seconds for the unresponsive program to be terminated after choosing End Task
    But that's also not working , and it is happening 2 times a day from 4-5 days.🥲