GWTN156-7BK missing PTT/No TPM in BIOS???

mikedeveloper101

I just got a Gateway 15.6" Ultra Slim (Core i3/8GM RAM/256GB SSD) and according to https://gatewayusa.com/GWTN156-7.html it says that this laptop supports Windows 11, which means that the laptop has TPM / Intel PTT. I went into the BIOS and for some reason there are no settings to manage the Intel PTT, and the "Trusted Computing" settings claim that there was "no TPM device detected", so I'm kinda at a loss here. Any help would be nice.

Also, a quick note: I put Linux on this laptop for the time being. I checked my hardware in Ubuntu and it couldn't find any TPM devices.

mikedeveloper101

After a little bit of headaches I did a BIOS reset... Which seems to have done the trick? According to Ubuntu there's now a tpm0 device in /sys/class/tpm, so I suppose it's now working?

Solution for those who might run into this issue in the future: Just reset your BIOS.

Commodore_1995#

When you access the bios and device manager, do these options appear?

mikedeveloper101

1. I mentioned I was running Ubuntu, and it didn't find any TPM devices. 2. That looks like a completely different machine. Even if I were to check the BIOS...

billsey

We don't have access to the Gateway systems sold through Walmart, so can't look in the service guides for them. What does the installation assistant say? I believe that all 11th gen chipset have the TPM built in...

mikedeveloper101

After a little bit of headaches I did a BIOS reset... Which seems to have done the trick? According to Ubuntu there's now a tpm0 device in /sys/class/tpm, so I suppose it's now working?

Solution for those who might run into this issue in the future: Just reset your BIOS.