GWTN156-7BK missing PTT/No TPM in BIOS???

I just got a Gateway 15.6" Ultra Slim (Core i3/8GM RAM/256GB SSD) and according to https://gatewayusa.com/GWTN156-7.html it says that this laptop supports Windows 11, which means that the laptop has TPM / Intel PTT. I went into the BIOS and for some reason there are no settings to manage the Intel PTT, and the "Trusted Computing" settings claim that there was "no TPM device detected", so I'm kinda at a loss here. Any help would be nice.

Also, a quick note: I put Linux on this laptop for the time being. I checked my hardware in Ubuntu and it couldn't find any TPM devices.

Best Answer

  • mikedeveloper101
    mikedeveloper101 Member Posts: 3 New User
    Answer ✓
    After a little bit of headaches I did a BIOS reset... Which seems to have done the trick? According to Ubuntu there's now a tpm0 device in /sys/class/tpm, so I suppose it's now working?

    Solution for those who might run into this issue in the future: Just reset your BIOS.

Answers

  • When you access the bios and device manager, do these options appear?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • mikedeveloper101
    mikedeveloper101 Member Posts: 3 New User
    1. I mentioned I was running Ubuntu, and it didn't find any TPM devices. 2. That looks like a completely different machine. Even if I were to check the BIOS...
  • billsey
    billsey ACE Posts: 34,101 Trailblazer
    We don't have access to the Gateway systems sold through Walmart, so can't look in the service guides for them. What does the installation assistant say? I believe that all 11th gen chipset have the TPM built in...
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • mikedeveloper101
    mikedeveloper101 Member Posts: 3 New User
    Answer ✓
    After a little bit of headaches I did a BIOS reset... Which seems to have done the trick? According to Ubuntu there's now a tpm0 device in /sys/class/tpm, so I suppose it's now working?

    Solution for those who might run into this issue in the future: Just reset your BIOS.