Predator Triton 500: Only works when plugged in, even though my battery % is 100%

Dalledone

My laptop was working absolutely fine up until yesterday.

I put it to charge last night and when I unplugged it this morning, it wouldn't switch on! So I assumed it hadn't charged, so I plugged it back in for a few minutes and pressed the 'ON' button. It came on fine, when all the start up had finished, I hovered over to the battery indicator and it says battery is at 100%.

It now only works if it's plugged in, but it tells me my battery is at 100%?? Every time I unplug it, it just dies - the same as a desktop would if you pulled the power cord out.

any suggestions?

Leostat

could be a couple of things, if you open cmd and type
powercfg /batteryreport

It will generate a report about the battery state, if you also run
powercfg /energy

It will try to find any issues with the battery (that seond one i doubt will tell you anything useful as most of the time it doesnt detect whats going on apart from things which are sucking battery)


It could be a duff battery or broken AC management on the device im afraid , my triton suffered the same fate . If you feel comfortable popping the back it may be worth looking at the board to see if there is any visible damage on it (although tritons are a PITA and most the stuff is on the rear!)

Leostat

could be a couple of things, if you open cmd and type
powercfg /batteryreport

It will generate a report about the battery state, if you also run
powercfg /energy

It will try to find any issues with the battery (that seond one i doubt will tell you anything useful as most of the time it doesnt detect whats going on apart from things which are sucking battery)


It could be a duff battery or broken AC management on the device im afraid , my triton suffered the same fate . If you feel comfortable popping the back it may be worth looking at the board to see if there is any visible damage on it (although tritons are a PITA and most the stuff is on the rear!)

Dalledone

Leostat said:

could be a couple of things, if you open cmd and type
powercfg /batteryreport

It will generate a report about the battery state, if you also run
powercfg /energy

It will try to find any issues with the battery (that seond one i doubt will tell you anything useful as most of the time it doesnt detect whats going on apart from things which are sucking battery)


It could be a duff battery or broken AC management on the device im afraid , my triton suffered the same fate . If you feel comfortable popping the back it may be worth looking at the board to see if there is any visible damage on it (although tritons are a PITA and most the stuff is on the rear!)

sweet, I've done that and the 'energy report' came back with some errors, 1 of which I think might be it, but to be totally honest, I don't know for a fact what I'm looking at.

"Platform Power Management Capabilities:PCI Express Active-State Power Management (ASPM) Disabled

PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer."

That's the one I think. What do you reckon?

Leostat

Afraid not I was looking for something like 'the battery has reported a critical error' or likes , sometimes the battery knows if it's caput but it looks like it thinks it's ok in this case

Does the report give you the specs of the laptop such as current and max charge, or is it just ? In the values

Tainpe

i am having this same issue

matibru

Did you find a solution? I'm having the same problem.

William_mk2

matibru

I am really sorry for the inconvenience..   Let us do the basic steps first..

Doing the power drain and bios defaults will really help.  Kindly follow the steps given below:

Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.

If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 

 

If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.  After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.

Connect all the cables back and restart the computer.  

While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.   

 

It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  

Try windows x 

go to device manager 

expand Battery

right click on all the items below battery – uninstall 

Restart the computer 

 

It should work fine..