My Acer Predator Helios 300 PH317 wont turn on

amanuel300
amanuel300 Member Posts: 5

Tinkerer

edited December 2021 in Predator Laptops
i have been using my acer predator for almost 3 years now. but now it will not power on. when i press the power button the keyboard back light lights up, and the fans start for a few seconds and stop while the keyboard back light keeps lit until i force shut it down. i have tried all the solutions i could find like,allowing the static electricity to dissipate form the motherboard and restarting it, swapping the RAM, and further taking it to the repairs..they tested if there was any damage on the hardware but couldn't find any thing so they concluded the BIOS must be the problem and decided to flush. so they looked for the BIOS version stated on the motherboard but couldn't find the exact BIOS .bin file. Long story short, the mother board has a specification of C5PRH LA-E921P Rev : 1A. however all i can find is Rev : 1B version for Acer Predator Helios 300 (Predator G3-571) so i was wondering if that would work for my Acer Predator Helios 300 PH317 or if there is a place where i can find the exact Rev:1A
thanks in advance

Answers

  • Erick-Acer_Retired
    Erick-Acer_Retired Member Posts: 503 Seasoned Practitioner WiFi Icon

    Hi @ amanuel300
    (1) Press and hold power button till laptop shuts off.
    (2) Unplug charger. No LEDs should be lit.
    (3) Insert paper clip into reset pinhole on bottom for about a minute
    (4) Plug charger back in but wait till battery charge LED turns from steady orange to steady blue
    (5) Only after battery charge LED turns steady blue, turn laptop back on and immediately press the F2 key to enter the BIOS menu
    (6) Press F9 in the BIOS menu to load defaults. Press F10 to save defaults and exit the BIOS menu
    (7) Laptop should start Windows login normally or continue repair
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @amanuel300,

    Are you getting any light indication when charger is connected.
  • amanuel300
    amanuel300 Member Posts: 5

    Tinkerer

    Hi @ Easwar,
    Easwar said:
    Hi @amanuel300,

    Are you getting any light indication when charger is connect
    The charging indicator lights up when charger is connected it even turns blue when the battery is full and also the keyboard background light lights up when I press the power button other than that the screen remains black. the model is Acer Predator Helios 300 PH317-51
  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @amanuel300,

    It looks like hardware issue. Contact acer tech support,

    https://www.acer.com/ac/en/US/content/service-contact


    OR book the unit for repair service,

    https://customerselfcare.acer.com/CS2/#/

  • amanuel300
    amanuel300 Member Posts: 5

    Tinkerer

    @egydiocoelho
    Yes i have tried resetting the battery but it didn't fix it.
  • Can you tell if this issue occurred after updating the bios?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)