Videos are coming out looking colorful-static looking - Predator Hellios 300

B3nD0ver
B3nD0ver Member Posts: 2 New User
edited December 2021 in Predator Laptops
I've been having this problem for almost half a year. Certain videos I try to watch on YouTube look staticky and a bunch of colorful lines. I really can't find too much info about this online. https://support.google.com/youtube/thread/136255664/no-video-showing-only-static-broken-like-video-showing-please-help?hl=en this link here shows what I'm talking about and that I'm not the only one having this problem. It's not only on Youtube, other websites like Steam show this type of static videos when hovering over certain games. I don't know if its an issue with my laptop. I own a Predator Hellios 300 2019 for the record. Does anyone have a clue what is going on and how to fix it?

​//Edited the content to add model name.   ​

Answers

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    edited December 2021
    B3nD0ver


    I would like to provide a permanent solution for your problem.   I will do my best to help you. 

    We need to determine whether it is a hardware or software issue..   Turn off the computer.   Tap f2 key  while turning on the computer.    It will go to bios.   Please stay on the bios screen for 30 mins.    If the display is looking good on bios then it is a software issue.   If the display is not looking good on the bios screen then it is a hardware issue.   

     

    If it is a software issue try the following the steps..

     

    Try windows x 
    go to device manager 
    expand display adapter
    right click on display driver - uninstall 
    Restart the computer 


    It should work fine.. 


    If it is still not working 
    Uninstall the display adapter from device manager 
    Don’t restart the computer. 
    Go to support.acer.com 
    chose your country 
    type snid or chose your model 
    go to drivers 
    Install the display driver 

     

    It should work fine.. 


    If it is still not working then we have to do a refresh and reset

    click on start - settings - update and security - recovery - reset this pc - get started 

    or 

    on start - type here to search - type reset this pc - click on reset this pc on the top  - click on get started 

    It will show you keep my files and remove everything
    chose keep my files 
    chose the account - type the password - click on local reinstall - click on reset 
    It will be in progress.. 
    login to computer and start using the computer. 
    If it is still not working 

    click on start - settings - update and security - recovery - reset this pc - get started 
    chose remove everything 
    click on local reinstall - just remove my files - click on reset

    It will be in progress

     

    Note:

     

    If you do refresh ( keep my files ) -  all your personal files like pictures, music , documents , videos  will still be intact.   Only the applications will be lost

     

    If you do reset  ( remove everything )  - you are doing a factory default.   It will become like a day one computer.    It will wipe out everything and take your computer to day one like a new computer. 

     

     

    You can also do the recovery in an alternative way..

     

     

    There are two alt keys on the keyboard.  If you look at the bottom row of keyboard you can see the one on the left side of space bar and the other on the right side of space bar.  The alt key on the right side will be looking like alt, alt gr or alt car.  Turn off the computer.  Hold the alt key on the left and tap f10 continuously.   It will go to repair mode.  It will show you chose an option, continue, troubleshoot.   If it is not going to repair mode, turn off the computer.  Turn on the computer.  Hold the right alt key ( alt gr or alt car or alt )  and then tap f10 continuously.  It will go to chose an option continue and troubleshoot..

     

     

    Click on troubleshoot – reset this pc

    It will show you keep my files and remove everything..

    chose keep my files 
    chose the account - type the password - click on local reinstall - click on reset 
    It will be in progress..

     

     

    If it is not working… 

     

     

    Click on troubleshoot – reset this pc

    It will show you keep my files and remove everything..

    chose remove everything 
    click on local reinstall - just remove my files - click on reset

    It will be in progress

     

     

    If it is not working… 

     

     

    Click on troubleshoot – reset this pc

    It will show you keep my files and remove everything..

    chose remove everything 
    click on local reinstall – Fully Clean the Drive - click on reset

    It will be in progress

     

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★