Acer care center not installing after deleting it Aspire VX 15

AbdulSamet
AbdulSamet Member Posts: 1 New User
edited December 2021 in Aspire Laptops
Hi,

I have the Acer Aspire VX 15, and a long time ago I (actually the antivirus program) deleted the software that came with the laptop after buying it. But I wanted to use the Acer care center to check my battery status for example.

I tried downloading the care center through the website, but after downloading the setup doesn't work. I get the message saying: "There already another version of this product installed. You are not able to proceed with the installation of this version. Use the configuration panel to delete existing parts of this product."

But the problem is that there is nothing left of the program in the files or configuration panel. It's also not stored in the anti virus program. Is there some link or other fix for this problem?

Answers

  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @AbdulSamet,

    Did you try to restore the system OS. 
  • Rudy21
    Rudy21 ACE Posts: 1,789 Pathfinder
    Hi,

    I have the Acer Aspire VX 15, and a long time ago I (actually the antivirus program) deleted the software that came with the laptop after buying it. But I wanted to use the Acer care center to check my battery status for example.

    I tried downloading the care center through the website, but after downloading the setup doesn't work. I get the message saying: "There already another version of this product installed. You are not able to proceed with the installation of this version. Use the configuration panel to delete existing parts of this product."

    But the problem is that there is nothing left of the program in the files or configuration panel. It's also not stored in the anti virus program. Is there some link or other fix for this problem?
    Please open settings and click on Apps. Here please check for anything related to Acer care center. If you do see it.. Please uninstall it and do a fresh install. 

    If you do not see this app under apps. then check for something related to Acer AOC firmware or BYOC apps. Please uninstall these and restart the unit. Post that do a fresh installation of Acer care center.

    Please check and share an update.. 
    Click on 'Yes' to accept my comment as answer
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @AbdulSamet,

    Is there any update.