Acer ACTAB1021 10" Helpdesk Website unable to recognise my Serial Number

Trickytree69
Trickytree69 Member Posts: 1 New User
edited December 2021 in Tablets
I bought an Acer ACTAB1021 10" Tablet for my mother-in-law last year which has since developed a fault. The charging port overheats and has melted the plastic around it! I have tried to contact Acer support on line to register it for a repair but the Serial Number on the back of the device is not recognised!? I don't know what else to do - any suggestions out there? 

Answers

  • Ingrid-Inactive
    Ingrid-Inactive Inactive Posts: 3,612

    Inactive

    Hello  Trickytree69

    I am sorry you are having issues setting up a repair, I sent you a private message inquiring some information, please reply at your convenience. 

    Best Regards, 
    Acer-Ingrid 
  • Erick-Acer_Retired
    Erick-Acer_Retired Member Posts: 503 Seasoned Practitioner WiFi Icon
    Hi @ Trickytree69
    1. VIEW SERIAL NUMBER: From the About tablet screen, select Status.
    2. The Serial number will be displayed under Serial number.
  • nacnud
    nacnud Member Posts: 1 New User
    I have forgotten the pin for my Acer ACTAB821 tablet, how do I reset it?
  • billsey
    billsey ACE Posts: 34,584 Trailblazer
    Log into your Google account on Google's website and reset it there.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Largehuntfamily
    Largehuntfamily Member Posts: 1 New User
    I am having the same issue - with the serial number not being recognised - in my case its the volume button that isn't working
  • billsey
    billsey ACE Posts: 34,584 Trailblazer
    If you also have an ACTAB1021 model, you need to start your support ticket with the vendor, not with Acer. Those models were designed for a specific vendor and they got special pricing because they were providing support directly.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.