Acer Aspire C24-963 goes black

Genie673
Genie673 Member Posts: 1 New User
edited December 2021 in All-In-One PCs
Got my all-in-one desktop back in June so it's only been 7 mths but I noticed my computer turns black when I have more than 1 window open on my desktop. The screen also vibrates and pixellated when it does go back to normal so I have to restart several times. Does anyone know why this is happening? 

Answers

  • @Genie673


    Try these basic steps as you are using a Acer PC. 


    Turn off the computer.
    Unplug all the devices and cables including power cable. 
    Press and hold the power button for 45 seconds. 
    Connect all the cables back.    Please connect the power cable as the last one.  


    Turn on the computer
    Tap del 
    Go to bios
    press f9 - Load defaults - press yes
    press f10 - save the changes - press yes


    Computer should load the windows .. 


    If it still not working

    Try windows x 
    go to device manager 
    expand display adapter
    right click on display driver - uninstall 
    Restart the computer 


    It should work fine.. 


    If it is still not working 
    Uninstall the display adapter from device manager 
    Dont restart the computer. 
    Go to support.acer.com 
    chose your country 
    type snid or chose your model 
    go to drivers 
    Install the display driver 

     

    It should work fine.. 

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  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @Genie673,

    How much memory space left free in the HDD ?
  • ttttt
    ttttt Member Posts: 1,947 Community Aficionado WiFi Icon
    @Genie673

    Have you updated you PC, such as using Intel's Drivers and Support Assistant to update drivers?
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @Genie673,

    Is there any update.