Aspire 5 A515-45, fingerprint scanner Windows 11

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pirke
pirke Member Posts: 4 New User
edited December 2021 in Windows 11
Hi,

Bought A515-45 and installed Win11 but there's no biometric device under Device Manager. Installed "Fingerprint_ELANTECH_3.6.11001.10702_W11x64_A" drivers from Acer site and a recommended Chipset driver but still nothing. 

Any suggestions ?

Best Answers

  • JackE
    JackE ACE Posts: 44,692 Trailblazer
    Answer ✓
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    Does the original vendor advertisement for this machine claim the optional extra-cost fingerprint reader was in fact included with your machine?

    Jack E/NJ

  • JackE
    JackE ACE Posts: 44,692 Trailblazer
    Answer ✓
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    >>>It's Ok if Biometric device is not there but is why Facial Recognition is also not available while HelloFace.inf is present and Windows Hello Face is installed as an additional feature.>>>

    Hello Face is just a piece of bundled software that's included with most machines whether or not they can actually be used. To use its facial recognition capability, like it's fingerprint capability, the A515-45 needs optional extra-cost hardware. In this case, an InfraRed sensing camera along with the usual visible light sensing camera. 

    Jack E/NJ

Answers

  • JackE
    JackE ACE Posts: 44,692 Trailblazer
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    Did it work before you installed Win11?

    Jack E/NJ

  • pirke
    pirke Member Posts: 4 New User
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    JackE said:
    Did it work before you installed Win11?
    It's a new machine, Win11 is a first setup.
  • JackE
    JackE ACE Posts: 44,692 Trailblazer
    edited December 2021
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    If the driver installed without an error message, what happens when you try to set it up as in the following link?

    Jack E/NJ

  • pirke
    pirke Member Posts: 4 New User
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    JackE said:
    If the driver installed without an error message, what happens when you try to set it up as in the following link?
    It opens Account > Sign-in options but without actual options



    You can see that Facial recognition is also not available. Is it possible that Biometric device should be enabled somewhere else in Windows 11 ?

  • JackE
    JackE ACE Posts: 44,692 Trailblazer
    Answer ✓
    Options
    Does the original vendor advertisement for this machine claim the optional extra-cost fingerprint reader was in fact included with your machine?

    Jack E/NJ

  • pirke
    pirke Member Posts: 4 New User
    Options
    JackE said:
    Does the original vendor advertisement for this machine claim the optional extra-cost fingerprint reader was in fact included with your machine?
    As the matter of fact you are right. Although I had initial info that machine has a fingerprint reader, after a double-check it turned out to be the opposite. Thanks for the hint.

    It's Ok if Biometric device is not there but is why Facial Recognition is also not available while HelloFace.inf is present and Windows Hello Face is installed as an additional feature. Unless Win11 has some specific camera requirements I am not aware of.
     
  • JackE
    JackE ACE Posts: 44,692 Trailblazer
    Answer ✓
    Options
    >>>It's Ok if Biometric device is not there but is why Facial Recognition is also not available while HelloFace.inf is present and Windows Hello Face is installed as an additional feature.>>>

    Hello Face is just a piece of bundled software that's included with most machines whether or not they can actually be used. To use its facial recognition capability, like it's fingerprint capability, the A515-45 needs optional extra-cost hardware. In this case, an InfraRed sensing camera along with the usual visible light sensing camera. 

    Jack E/NJ