How to fix my camera lens that is cloudy on my Aspire C27-962

Topiramate

I just bought it yesterday...I checked if there was a plastic on the lens, but nothing.

Model Number: D18L2, Aspire C27-962 

William_mk2

@Topiramate


Take a soft and smooth dry cloth and clean the camera lens gently..   check whether there is any camera door which is blocking the lens.. 


Try to type camera on search, click on click on camera on top check whether you are able to see yourself  on the camera..   Check the quality of it..


Try to use camera on zoom, skype, google meet and check the camera..    If you need a camera of high quality you might have to purchase a external usb camera of high quality.. 


If the camera is not working fine then follow the steps given below..    


Try windows + x
go to device manager 
Go to camera
expand the items below camera
Right click on camera driver - uninstall 
restart the computer and check 


Kindly go to the link given below and install the chipset and serial i/o drivers and check  ( Unable to see the camera drivers ) 

https://www.acer.com/ac/en/US/content/support-product/8230?b=1

If your device is in warranty you can contact the warranty dept.     Go to the website support.acer.com - chose your country.   On the new page - scroll down -  click on "contact support".  Scroll down.  You can find the phone no to contact the warranty dept. 

If it is out of warranty, please contact local store