Weird keyboard issue on Acer Aspire A515-56G

haleeth
haleeth Member Posts: 7

Tinkerer

Hi,

I am having a weird keyboard issue since purchase 8 months ago, keyboard letters, numbers, and characters are not working (but other keys such as function, ctrl, alt and etc are working) after viewing some screens.

I noticed and re-created the issue by visiting encrypted banking statement send to Gmail and then start typing on some other place and it's not working, yet it starts to work again if I type into any of the textboxes on the browser (not textarea boxes)

I have checked the keyboard drivers, re-installed the windows, nothing seems to be fixing the issue.

Answers

  • JackE
    JackE ACE Posts: 45,080 Trailblazer
    Go to this link and check the key operations. Which keys don't work properly?

    Jack E/NJ

  • @haleeth

    Try to connect a external usb wired keyboard and check whether the keys are working properly.. 


    I am really sorry for the inconvenience..   Let us do the basic steps first..

     

    Doing the power drain and bios defaults will really help.  Kindly follow the steps given below:


    Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.


    If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 

     

    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.  After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.

     

    Connect all the cables back and restart the computer.  



    While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.   


    Now check whether the keyboard on the laptop is working fine .. 


    Try windows x 
    go to device manager 
    expand keyboard 
    right click on keyboard driver - uninstall 
    Restart the computer 

    It should work fine.. 

     


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  • haleeth
    haleeth Member Posts: 7

    Tinkerer

    @haleeth

    Try to connect a external usb wired keyboard and check whether the keys are working properly.. 


    I am really sorry for the inconvenience..   Let us do the basic steps first..

     

    Doing the power drain and bios defaults will really help.  Kindly follow the steps given below:


    Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.


    If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 

     

    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.  After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.

     

    Connect all the cables back and restart the computer.  



    While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.   


    Now check whether the keyboard on the laptop is working fine .. 


    Try windows x 
    go to device manager 
    expand keyboard 
    right click on keyboard driver - uninstall 
    Restart the computer 

    It should work fine.. 

     



    Thanks, but I have tried all the above-mentioned methods, and I show your answers all over the Acer community page, you have just copy-pasted the answer?!

    please provide the problem-specific answers mate!
  • haleeth
    haleeth Member Posts: 7

    Tinkerer

    JackE said:
    Go to this link and check the key operations. Which keys don't work properly?
    On a normal condition all the keys working fine, but while the issue comes the keys marked with red are not responding


  • JackE
    JackE ACE Posts: 45,080 Trailblazer
    If you mean this is an intermittent issue, then you probably have a dirty keyboard connector on the motherboard that should be re-seated to help clean the contacts. Remove 11 screws from bottom cover. Pry cover off. Disconnect battery. Then pull keyboard connector off mainboard. Push it back in. Do this a few times to help clean the contacts.

     

    Jack E/NJ

  • haleeth
    haleeth Member Posts: 7

    Tinkerer

    JackE said:
    If you mean this is an intermittent issue, then you probably have a dirty keyboard connector on the motherboard that should be re-seated to help clean the contacts. Remove 11 screws from bottom cover. Pry cover off. Disconnect battery. Then pull keyboard connector off mainboard. Push it back in. Do this a few times to help clean the contacts.

     

    JackE said:
    Go to this link and check the key operations. Which keys don't work properly?
    I don't think it's due to dust or connection issue, because as far as I checked, it was triggered by some applications, and also working fine after typing inside textboxes, I am thinking its connected to software related issues

  • JackE
    JackE ACE Posts: 45,080 Trailblazer
    >>>I have checked the keyboard drivers, re-installed the windows, nothing seems to be fixing the issue.>>>

    The only other thing you could try is to open Device Manager, right click and uninstall the keyboard driver. Then shutdown Windows with reinstallling anything and let it automatically reinstall fresh copy of the keyboard driver. If the problem still occurs, then you have litlle choice but to open the laptop and reseat the connector.

    Jack E/NJ