MONITOR PROBLEM

serenakayla34
serenakayla34 Member Posts: 2 New User
What is this and how do i fix it ? It happens randomly and I cant pin point why !! My computer freezes and then I have to do a hard reset. 

Answers

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    edited December 2021
    serenakayla34

    Please provide the complete model no of your computer.   If possible try to use an alternative monitor to check whether you are facing the same issue.


    You say "It happens randomly... "

    Try windows x 
    go to device manager 
    expand display adapter
    right click on display driver - uninstall 
    Restart the computer 


    It should work fine.. 


    If it is still not working 
    Uninstall the display adapter from device manager 
    Dont restart the computer. 
    Go to support.acer.com 
    chose your country 
    type snid or chose your model 
    go to drivers 
    Install the display driver 


    It should work fine.. 




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  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @serenakayla34,

    May I know the full model name of your unit.

  • serenakayla34
    serenakayla34 Member Posts: 2 New User
    Hi @Easwar here’s a picture. 
  • I suggest you start testing with another hdmi or dp cable. I also advise checking if decreasing the resolution if the problem still occurs.
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  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @serenakayla34,

    It looks like hardware issue. Contact acer tech support,

    https://www.acer.com/ac/en/US/content/service-contact


    OR book the unit for repair service,

    https://customerselfcare.acer.com/CS2/#/