Let me preface: I know this has been asked before, but from what I've found and understood, I couldn't fix the issue. Also, keep in mind that I don't have extensive knowledge of computers and programming, so please, use simple language and extensive instructions. Thank you.
I bought this laptop (Acer Predator Triton 500) about a week ago but didn't use it much until yesterday. So yesterday, I updated Windows and after the update, launched the game I've played on this laptop before. I noticed everything was working way slower, so I checked and it seemed like my laptop didn't recognize my Nvidia GeForce RTX 2060 GPU and was running the game on the Intel UHD GPU. I downloaded the most recent drivers from Nvidia (
https://www.nvidia.com/Download/index.aspx), but as I tried to install them, I got the 'Driver Install Failed' error. I then downloaded a DDU program, rebooted in safe mode and uninstalled the Nvidia drivers, before installing the Nvidia drivers from Acer's website (
https://www.acer.com/ac/en/US/content/support-product/8316?b=1, the ones under VGA drivers). The installation was successful and after rebooting, I could find the Nvidia GPU on my laptop.
Now today, I tried launching the game again and noticed, again, that it was having issues. While I could still see the Nvidia GPU, the game crashed and a BSOD appeared with the error code 'video memory management internal', which is, as per my googling, common when GPU drivers aren't up to date. So I tried to install the latest drivers through Nvidia GeForce Experience. 'Driver Install Failed' again and now I couldn't find the GPU on my laptop again. I repeated the process from yesterday, but this time, trying to install the latest drivers through GeForce Experience instead of the ones from Acer's website. No luck. I got a slightly different error message of 'Installation can't continue'. Now no matter what driver I try to install, even if I uninstall everything through DDU first, the Nvidia drivers cannot install. I don't know if the issue is with Acer or Windows or Nvidia and if you think this would be more suitable for a different forum, please point me in that direction. All I know is that a lot of people have had this issue with this specific model. I found some solutions that involve uninstalling Windows, but that is not something I have the knowledge or courage to do.
Thank you for any tips and suggestion you can give me.
