Help me solve my issue A515-56-50QD

Dhanasekar
Dhanasekar Member Posts: 18 Troubleshooter
Please help me guys suddenly flickering display and strange sound during that time i have only option to use power buttom  to restart keyboard and mouse not working



https://drive.google.com/file/d/1ocHCRLF0PE8yTMqB944JI5PBuFsEcGq2/view?usp=sharing

(screenshot i took from video that i took on my mobile)

Answers

  • Hi,
    You could try connecting to another display like another laptop/pc or a TV and see whether the picture is clear, you can also try moving the display panel to different positions and see whether there's any change in display.
  • Dhanasekar
    Dhanasekar Member Posts: 18 Troubleshooter
    Hi,
    You could try connecting to another display like another laptop/pc or a TV and see whether the picture is clear, you can also try moving the display panel to different positions and see whether there's any change in display.
    no changes brother,same problem
  • Hi,
    You could try this and let us know, go to BIOS screen and move to Main tab, press F9 button, then press F10 button to save & exit.
    You may have the problem with display adaptor driver or a lose connection of display cable, if you are within the warranty period, I would suggest you contact Acer Support centre in your country and get it fixed by Acer Service centre.
    Acer Worldwide - Select your local country or region
  • Can you check the bios version?

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  • Dhanasekar
    Dhanasekar Member Posts: 18 Troubleshooter

    egydiocoelho said:

    Can you check the bios version?

    not solved
  • JackE
    JackE ACE Posts: 44,868 Trailblazer
    When did you acquire this laptop?

    Jack E/NJ

  • Dhanasekar
    Dhanasekar Member Posts: 18 Troubleshooter
    JackE said:
    When did you acquire this laptop?
    april ..plase help me


  • JackE
    JackE ACE Posts: 44,868 Trailblazer
    >>>april ..plase help me>>>

    An inappropriate BIOS update likely caused this adverse side effect. Do you know what the original factory BIOS version number before you installed v1.20?  If not, I suggest that you click on this link. Choose your country. Click the support tab at the top of the country page. Then enter your serial number id (SNID) and arrange for warranty repair service.

    Jack E/NJ

  • Dhanasekar
    Dhanasekar Member Posts: 18 Troubleshooter
    JackE said:
    >>>april ..plase help me>>>

    An inappropriate BIOS update likely caused this adverse side effect. Do you know what the original factory BIOS version number before you installed v1.20?  If not, I suggest that you click on this link. Choose your country. Click the support tab at the top of the country page. Then enter your serial number id (SNID) and arrange for warranty repair service.
    how to check bios version?

  • If you still have the laptop's original cardboard box, it contains the bios version that was installed during the laptop's manufacture:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • JackE
    JackE ACE Posts: 44,868 Trailblazer
    It's too late to check what was on the machine before you overwrote the BIOS when you installed version 1.20. Since you don't remember, I suggest that you click on this link. Choose your country. Click the support tab at the top of the country page. Then enter your serial number id (SNID) and arrange for warranty repair service.

    Jack E/NJ