My Acer Predator PH315-53 keeps shutting off.

Alagie
Alagie Member Posts: 1 New User
My Acer Predator shuts off when I plug my AC adapter in and starts showing a blinking orange light. I've tried the method of opening up the laptop, taking out the battery, holding the power button, putting the battery back in and turning on my laptop again, but the issue still happens. When I don't have my ac adapter plugged in, everything seems fine and my laptop does not turn off.

Answers

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited December 2021
    Alagie are u still under warranty if so contact acer support and send it to get it diagnosed als if you have a voltmter you can check the output voltage to make sure its outputting the correct one and check your battery wear with hwinfo or battery bar pro if way over than 15/20% consider replacing it as its faulty 


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @Alagie,

    # Try to update the battery driver

    1. Hold windows key and hit letter X.
    2. Choose the device manager option.
    3. Go with the option battery.
    4. Under the title battery.
    Update Battery Drivers in Windows EASILY - Driver Easy
    5. Right click on that option ----> Update all driver under the title battery.
    6. Choose "search automatically". 

    Check this T/S and post the result. ​