My Predator Helios 300 suddenly turned off and power button does not responding

steelman007
steelman007 Member Posts: 5

Tinkerer

Laptop - Predator helios 300 (2019 model)
While I browsing the internet, my laptop suddenly turned off after that, power button doesn't respond. The keyboard light blinking while i spam any key and if i hold the key the laptop turning on. If i release the key it turning off. Did anyone had this issue? and know how to solve this issue?

Answers

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    steelman007 leave it off and try a battery powerdrain (press/hold the power for 30s+) leave it to rest a couple of hours to completely discharge all the capacitors and try again if you manage to boot get into bios and reset setup to defaults if the issue persists check if your ram its properly seated or if any cable is disconnected/damaged good luck :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • steelman007
    steelman007 Member Posts: 5

    Tinkerer

    I kept it for 4 hours rest but the problem remains! @xapim
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited December 2021
    steelman007 well seems to me its might be a hardware issue to completely rule out any software issues i would perform a stock recovery clean install but make sure to backup everything u need first ALT+F10 on boot and delete everything do not keep your files assuming your recovery partition its still intact after disable windows updates completely and only update whatever you need manually if after this the issue still persists its definitely hardware you can try to get it fixed in a repair shop but it will most probably be more expensive than getting a new one as acer only repairs under warranty 


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @steelman007,

    Are you getting any light indication when charger is connected.
  • Frozen_entity
    Frozen_entity Member Posts: 4 New User
    Laptop - Predator helios 300 (2019 model)
    While I browsing the internet, my laptop suddenly turned off after that, power button doesn't respond. The keyboard light blinking while i spam any key and if i hold the key the laptop turning on. If i release the key it turning off. Did anyone had this issue? and know how to solve this issue?

    I have a similar problem, mine happened while gaming.. if I hold f9+ enter I can get the PC to Boot all the way to login screen however if I let it go the laptop shuts off.. if you have made any headway let me know
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @steelman007,

    Is there any update.