Predator Helios 300 My screen keeps turning off

goddessdevana
goddessdevana Member Posts: 1 New User
edited November 2021 in Predator Laptops
I have the Predator Helios 300. Every few minutes or so the screen will briefly go black. On occasion my laptop will seemingly shut off completely, though waiting a few seconds and tapping the power button brings it back. It's only a few months old and I'm really freaked out and frustrated. I don't really know much about technology at all, so I have no idea what's going on.

Answers

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited November 2021
    goddessdevana asits brand new i suggest you to contact the shop/seller where you git it and get it replaced asap or otherwise acer support directly it might be a loose edp cable windows issue or faulty hardware so no point in voiding your warranty opening it to check just get it replaced  good luck :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @goddessdevana,

    # Try to get the BIOS page.
    1. Turn OFF the unit.
    ​2. Press and hold the F2 key and turn on the unit. 
    3. You will be in setup utility page. 
    4. Once you got the screen release the F2 key.
    5. Tap on F9 key and hit enter key without changing the option.
    6. Tap on F10 key and hit enter key without changing the option.
    7. Your unit will restart by itself. 

    Check this T/S and post the result. ​