Nitro 5 AN515-54 crashes when I install one or two 16 GB dual rank memory card.

Lemonrider

I've had this issue for over a year now, but it still bugs me and I can't seem to find a solution. I bought a new nitro 5 AN515-54 with 8 GB RAM and some Linux distro preinstalled from the manufacturer. I actually immediately replaced it with Linux Mint and since I wanted to do a lot of photogrammetry on it, which requires a lot of memory, I bought 2 16GB RAM modules from the same store where I got the laptop. The store has a tool which can supposedly select the right memory for your laptop, so I went with what it recommended. But when I installed the cards and opened firefox to watch youtube, after a while, this happened: https://www.youtube.com/watch?v=meeulBNrUHY. It seems to be tied to tasks which involve high graphics utilization and the crashes happen more frequently when I use both modules at the same time. I tested them with memtest, but they seem to be ok. I also thought it might be a problem with the OS and there's a long thread on Linux Mint forum about this, where I unsuccessfully tried to find a remedy, if you want to check it out for better context: https://forums.linuxmint.com/viewtopic.php?f=47&t=347531&hilit=crazy+crash. But today I noticed, that the new modules, despite being almost the same are actually of 2Rx16 type, whereas the old 8GB one, which doesn't crash is 1Rx8. I didn't realize they were dual rank, because the seller doesn't even list this parameter on their webstore... My OS, drivers and BIOS are up to date.

Long story short, my question is - does nitro 5 AN515-54 even support dual rank memory?

batmalin

What is the make and model of the 2R modules?

Lemonrider

Kingston KCP426SD8/16

StevenGen

Lemonrider said:

I've had this issue for over a year now, but it still bugs me and I can't seem to find a solution. I bought a new nitro 5 AN515-54 with 8 GB RAM and some Linux distro preinstalled from the manufacturer. I actually immediately replaced it with Linux Mint and since I wanted to do a lot of photogrammetry on it, which requires a lot of memory, I bought 2 16GB RAM modules from the same store where I got the laptop. The store has a tool which can supposedly select the right memory for your laptop, so I went with what it recommended. But when I installed the cards and opened firefox to watch youtube, after a while, this happened: https://www.youtube.com/watch?v=meeulBNrUHY. It seems to be tied to tasks which involve high graphics utilization and the crashes happen more frequently when I use both modules at the same time. I tested them with memtest, but they seem to be ok. I also thought it might be a problem with the OS and there's a long thread on Linux Mint forum about this, where I unsuccessfully tried to find a remedy, if you want to check it out for better context: https://forums.linuxmint.com/viewtopic.php?f=47&t=347531&hilit=crazy+crash. But today I noticed, that the new modules, despite being almost the same are actually of 2Rx16 type, whereas the old 8GB one, which doesn't crash is 1Rx8. I didn't realize they were dual rank, because the seller doesn't even list this parameter on their webstore... My OS, drivers and BIOS are up to date.

Long story short, my question is - does nitro 5 AN515-54 even support dual rank memory?

"Lemonrider" certain RAM modules (even if they are from the samemanufacturer) are not compatible with the AN515-54 especially when you go for the max and total 32GB (2x 16GB modules) for this laptop, below are the suitable 16GB modules RAM as suggested by Acer for your AN515-54 and its not what you have fitted the Kingston KCP426SD8/16 but the Kingston ACR26D4S9D8ME-16 and its dual ranked as are all the other RAM modules that I’ve included below, also run the Crucial System Scanner as that is very accurate scan and guide and it will give you all the compatible RAM and SSD upgrades for your AN515-54.