Predator Helios 300 My screen keeps interfering and turns black for about 5 seconds

0scip

I have a problem each time I go on my Predator Helios 300 and connect it with a HDMI cable the screen randomly turns black for 5 seconds several times. I have had a look at it and think my HDMI socket is slightly a bit bigger than usual. Have you guys got any idea what problem it could be? If its a problem with the HDMI cable please send me a link where I can find a special one.

Erick-Acer_Retired

Hi @ 0scip

The official BIOS v.1.15 update (to resolve this system hang up, force shut-down then black screen issues)

 

Erick-Acer_Retired

Hi @ 0scip

The official BIOS v.1.15 update (to resolve this system hang up, force shut-down then black screen issues)

 

Easwar

Hi @0scip,

Is it happens in Laptop screen or in the monitor which connected to it. 

0scip

Easwar said:

Hi @0scip,

Is it happens in Laptop screen or in the monitor which connected to it. 

It happens only on the monitor

0scip

Acer-Erick said:

Hi @ 0scip

The official BIOS v.1.15 update (to resolve this system hang up, force shut-down then black screen issues)

 

Thanks, ill have a look if it works