I am unable to access or install Bluetooth drivers for my Nitro 5 AN515-54-772G - please help

LarissaN
LarissaN Member Posts: 4 New User
edited November 2021 in Nitro Gaming
Hi there

My bluetooth drivers disappeared over night, i have tried all the troubleshooting and online advice. When i try to install new drivers, the installer says i have a later version but nothing shows up on my bluetooth devices or device manager even if i select show hidden devices.

Please help!

Answers

  • billsey
    billsey ACE Posts: 35,044 Trailblazer
    We are going to need more information... What computer do you have? It should be something like AN5xx-xxx-xxxx. What OS are you running? Does anything (even unrelated to the Bluetooth) showing errors or warnings in Device Manager?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • LarissaN
    LarissaN Member Posts: 4 New User
    I have an Acer Nitro 5 AN515-54-772G. I was running Windows 10, Bluetooth worked fine up until 2 days ago. I then tried upgrading to Windows 11 in the hopes it fix the issue but still no Bluetooth. No other errors or issues in Device manager that I have been able to see, just the missing/disabled bluetooth drivers. Thanks :)
  • batmalin
    batmalin Member Posts: 4,231 Guru
    edited November 2021
    Disable and enable BT/WiFi with Fn+F3 and tell us if any difference.
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • LarissaN
    LarissaN Member Posts: 4 New User
    Still not able to access my bluetooth :(
  • Is the driver showing up as a hidden device?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • LarissaN
    LarissaN Member Posts: 4 New User
    No i doesnt show up under Device manager or as hidden
  • OK! If your laptop is not under warranty, disassemble the laptop. Then, disconnect the lithion battery, main and auxiliary cables from the wireless network card and then disconnect the wlan:

    Connect the wlan again, the main and auxiliary cables and then connect the lithion battery. Check if the problem still occurs!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)