X34 GS Can't get keyboard and mouse to work

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Mushin1977
Mushin1977 Member Posts: 6

Tinkerer

edited November 2021 in Predator Monitors
Hi,

I've just purchased the amazing X34 GS (UM.CX0EE.S01). To it, I have connected to wireless Logitech products, keyboard and mouse. This was the previous setup with the former Dell monitor. So, from the Predator monitor, I have two cables attached to the laptop; USB and HDMI.

I have tried connect it with two laptops and I thought - I could just plug in the USB cable that should do the trick - but it doesn't. There's no need to install firmware for the keyboard and mouse - since that's the same setup as before.

What am I missing here? :-(

Best Answer

  • Mushin1977
    Mushin1977 Member Posts: 6

    Tinkerer

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    I'm answering my own question, based on a reply from Acer. No, the USB C port is not part of the hub. Unfortunately. It's for power and/or connecting for example a display. Too bad.

Answers

  • Mushin1977
    Mushin1977 Member Posts: 6

    Tinkerer

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    Also, the webcam, attached via USB C, won't show up. Logitech Streamcam.
  • Mushin1977
    Mushin1977 Member Posts: 6

    Tinkerer

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    Okey. I found it. This is a new monitor and USB A and B is for oldtimers like me. USB C i standard for ports.

    I had to enter the menu and change USB port from "C-Type" to "B-Type".

    Now everything works like a charm!

    Last question is if there's a thin protective film that I should remove from the screen, or if that's part of the screen?
  • Mushin1977
    Mushin1977 Member Posts: 6

    Tinkerer

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    Fact is, I still can't get the webcam to work. The keyboard and mouse are connected via a unifying reciever in one of the two USB ports in the monitor. The webcam, a Logitech Streamcam, is attached via USB C to the monitor - but it won't show up in Windows. I've tried attaching a wired keyboard via USB and it works like a charm and so does the unifying reciever.

    I have also tried two different laptops. One older (mine) without integrated USB C ports and another (my wifes) which is newer and has regular USB as well as two USB C ports.

    If I attach the Streamcam directly to my wifes laptop, the webcam shows up. If I connect it to the Predator monitor - i doesn't. I can't try connecting the webcam directly to my own laptop, since it's lacking USB C ports - but it still feels like I've missed something - or that the monitor gives "hub" support for USB units either via regular USB or C.

    Ideas? :-/
  • billsey
    billsey ACE Posts: 32,304 Trailblazer
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    Are you sure the USB-C port on the monitor is part of the USB hub, or is it another video input, like DP or HDMI? If it's not part of the hub it will not work for putting a device on the system. Better to to plug it into a USB-A adapter.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Mushin1977
    Mushin1977 Member Posts: 6

    Tinkerer

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    billsey said:
    Are you sure the USB-C port on the monitor is part of the USB hub, or is it another video input, like DP or HDMI? If it's not part of the hub it will not work for putting a device on the system. Better to to plug it into a USB-A adapter.
    Yeah, well - no. I'm not sure that it's part of the hub and I was hoping someone here actually knew. In my mind, that should be the case. Hands down. When I purchased the monitor, I could never think that it wouldn't be part of the hub - but apparently - this might be the case.

    Right now, I can't plug it into the USB port, since I need to adapters for mouse and keyboard. :anguished:
  • Mushin1977
    Mushin1977 Member Posts: 6

    Tinkerer

    Answer ✓
    Options
    I'm answering my own question, based on a reply from Acer. No, the USB C port is not part of the hub. Unfortunately. It's for power and/or connecting for example a display. Too bad.
  • Hulkgrain
    Hulkgrain Member Posts: 1 New User
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    Hi, 
    I know this response is late but the USB-C port IS part of the USB-C HUB. The monitor can be in two modes, USB type B or USB type C. When on the USB type C mode, all peripherals connected to the monitor are routed to the device connected via the USB-C port (work laptop in my case). As you know the USB-C port always supports display and 85W power delivery. When on the USB type B setting all peripherals are routed to the device connected to the USB-B port (desktop usually).
    As to why your webcam isn't working I also had an issue getting my logitech powerplay mouse to function. However, changing the usb port on the monitor I was using to one of the ports on the side of the monitor fixed this issue (The other port is still functional so not sure why this is the case but didn't really care to find out once everything started working).