image

Laptop Throttles to 12 Watts randomly at game bootup Acer Aspire 5 A514-54G-57C7

UnknUnkn Member Posts: 31

Tinkerer

Acer Aspire 5 Laptop Throttles to 12 Watts randomly at game bootup even after at 70-80C. GPU stopped

Model No- A514-54G-57C7
The bootup of any game uses cpu usage. And my CPU will be forever 12 watts or sometimes even 10 Watts ( Below lowest rated tdp ) While sometimes it locks on 14 watts, 15 watts and 17 watts. Its random and if it throttles down, I will have to play till end with low fps and it wont change even after i close the game/app. Ram usage is always on 95-99%
Dedicated GPU is lowest used so weaker intel gpu is getting used more. Even after the app saying it is using mx350
CPU- i5 1135g7
RAM- 8GB
GPU- MX350
Storage- Nvme SSD 512 GB, 108 GB available

​//Edited the content to add model name.   ​

FAQ & Answers

  • JackEJackE ACE Posts: 31,189 Trailblazer
    If laptop is more than a year old, the heat sinks probably should be repasted with Kryonaut or ArcticMX4
    Jack E/NJ
  • UnknUnkn Member Posts: 31

    Tinkerer

    No it isnt, i got it on may 5
  • JackEJackE ACE Posts: 31,189 Trailblazer
    Arrange for warranty repair service.
    Jack E/NJ
  • UnknUnkn Member Posts: 31

    Tinkerer

    Ive did and they are *****. Went away without fix :(
  • JackEJackE ACE Posts: 31,189 Trailblazer
    Go to this link. Choose your country. Click support button at top of country page. Enter your serial number id. Follow directions to arrange for warranty repair at a different service center. You should at least have the heat sinks re-pasted to the CPU and separate GPU.
    Jack E/NJ
  • UnknUnkn Member Posts: 31

    Tinkerer

    i have got my motherboard replaced once so the serial no is liike 123456788901234567890 something
  • JackEJackE ACE Posts: 31,189 Trailblazer
    If it was replaced by an authorized ACER service center, open the elevated command prompt. Enter 'wmic bios get serialnumber'. The  result is your motherboard's serial number id (SNID)
    Jack E/NJ
  • JackEJackE ACE Posts: 31,189 Trailblazer
    >>> ive did once but reverted back in this laptop  >>>

    You didn't reveal this in this thread? How did you revert back to Win10? Did you do an ALT+F10 factory cold boot reset from the hidden reset partition on the boot drive? If not, you have probably corrupted the system on the boot drive.
    Jack E/NJ
  • UnknUnkn Member Posts: 31

    Tinkerer

    I upgraded to windows 11 and then reverted to 10 using the option in settings but idk what you saying
  • UnknUnkn Member Posts: 31

    Tinkerer

    GPU usage and cpu usage is severly low, i get 30 fps on rocket league 1080p low. My ram is nearly on 97% usage so it might be a ram bottleneck. Without ac on in my setup room, my pc will throttle to 12 watts, irrespective of cooling pad and of the temps being around 70-80. I'm pretty sure its problem with everyone else. Intel gpu is weak in this and will give 2100 score in firestrike default while mx350 is alright at 4200. I've seen about 4 posts regarding that and you even have replied in that. So unless there's a performance update ( bios or decreasing ram usage most probably ) I cant do anything. My friend has dual channel pc same model and same performance :( 
  • JackEJackE ACE Posts: 31,189 Trailblazer
    Your machine should be using the discrete nvidia GPU when playing  power intensive games, not the integrated Intel CPU/GPU. Both  GPUs appear under Display Adapters folder in Device Manager without any red or yellow driver warnings.

    Try this. Shut the machine down. Turn it back on and immediately press and hold the ALT key while tapping the F10 key. If the hidden factory reset partition hasn't been corrupted, a factory reset menu should appear to allow resetting the machine to a factory fresh state.

    Jack E/NJ
Sign In or Register to comment.

Who's Online1.5K

Acer-George
Acer-George
Acer-Ingrid
Acer-Ingrid
Acer-Jose
Acer-Jose
Ailton_Matheus
Ailton_Matheus
Arie1
Arie1
azzaamekkeri
azzaamekkeri
billsey
billsey
Dhilan
Dhilan
drolkrad
drolkrad
Décio
Décio
Ejsowren
Ejsowren
GOATFLESH
GOATFLESH
gohtpoyo
gohtpoyo
HaPeKna
HaPeKna
Hauke
Hauke
Hos94
Hos94
Jamesjhally
Jamesjhally
JuniorFX
JuniorFX
Kaneki12344
Kaneki12344
Kobredabre
Kobredabre
MajinOne
MajinOne
marcos_pjr
marcos_pjr
Masquirrel
Masquirrel
melliew
melliew
mflanigan11
mflanigan11
Mido96
Mido96
NicoBracco
NicoBracco
padgett
padgett
PEDROHB
PEDROHB
robinsonbsilva
robinsonbsilva
rwm
rwm
SadClownFace
SadClownFace
singhvivek16
singhvivek16
soheilnilavari2
soheilnilavari2
sonandres
sonandres
TamerNet
TamerNet
xapim
xapim
+1.4K Guests

Join in, share your experience!

It looks like you're new here. Sign in or register to get started.

Assistance by Acer


Drivers &
Manuals

Acer
Answers

Get Product Information
( only)

Acer Support
Videos