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Latency sound issues and frame drops - AN515-55-55DW

JoSaZaJoSaZa Member Posts: 2 New User
edited November 2021 in Nitro and Aspire Gaming
Hello, i am mostly using my laptop as a "dock" station. I have everything connected on it, monitor, mouse, keyboard, headset and i have noticed when i am not using my laptop screen, i get sound crackling (music, in-game, everywhere) i noticed i have sound latency issues and also while gaming it causes very sudden and brief frame drops, it like stutters for a second. I noticed when i open my laptop screen (still with all my devices connected) but still playing on my gaming monitor this suddenly stops, but once i close the laptop screen the problems come back. So i ruled out the problem of, "using too many devices and draining power". 

Brief explanation:
Full gaming setup connected to laptop and laptop screen is open - NO PROBLEMS
Same scenario except laptop screen is off - Frame drops and sound crackling

Is there any setting maybe that when it detects i am not using my laptop screen it makes my devices/driver/whatever not work properly?

Thanks in advance! <3

​//Edited the content to add model name.   ​

FAQ & Answers

  • EaswarEaswar Ally Posts: 5,444
    Hi @JoSaZa,

    May I know the full model name of your unit.

  • JoSaZaJoSaZa Member Posts: 2 New User
    edited November 2021
    Hey @Easwar
     The model is 

    AN515-55-55DW


    Also note that i have downloaded multiple latency monitoring softwares and i noticed sound latency is going up as soon as i turn off my laptop screen which also causes frame spikes in game

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