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Load up a game, then it automatically shuts off. (Acer Nitro 5 AN515-55-53E5)

Hello!

I have had this Acer Nitro 5 for about a month now and during that 1 month it was running high quality games like a charm, but one day I was playing this game then it shuts off randomly, when I reload it up, it starts to get laggy and I get frame drops then it shuts down again, how do I fix this?

Please Help! I don't want to return this 900 USD Computer!

FAQ & Answers

  • William_mk2William_mk2 Ally Posts: 1,488
    @iiRocketManJack

    Don't worry..  It looks like a software issue. 

    Sometimes a simple system restore will fix the issue.. 

    Try windows x
    click on power shell admin or command prompt admin 
    type rstrui
    chose an earlier date on which your computer was working fine  
    click on next, finish, yes
    It will restore your computer to an earlier date 
    if you get an message - system restore not completed - click on close 
    It will show you all the icons..

    Try and check whether it is working now ..


    If it is still not working.. 


    Kindly follow the steps given below.. 


    Try windows x 
    go to device manager 
    expand display adapter
    right click on display driver - uninstall 
    Restart the computer 


    It should work fine.. 


    If it is still not working 
    Uninstall the display adapter from device manager 
    Don’t restart the computer. 
    Go to support.acer.com 
    chose your country 
    type snid or chose your model 
    go to drivers 
    Install the display driver 


    It should work fine.. 


    Note: If it is still not working please let us know we will try some other alternative steps to make it work on your computer. 

     



    Click on "Like" if you find my answer useful 

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                                         ★★ WILLIAM - MRK ★★

  • AnhEZ28AnhEZ28 Member Posts: 1,087 Valued Contributor
    @iiRocketManJack your laptop might be overheating. Use the laptop in a flat surface without anything blocking the vents. If that doesn't work, bring it to the Acer service center if you still have warranty.
  • EaswarEaswar Ally Posts: 5,444
    Hi @iiRocketManJack,

    Is the battery charged enough to run the unit.
  • iiRocketManJackiiRocketManJack Member Posts: 7

    Tinkerer

    Easwar said:
    Hi @iiRocketManJack,

    Is the battery charged enough to run the unit.
    No, It stays at 93 percent, and wont charge up.
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