The colors on my Helios 300 are weird

jv_jaov
jv_jaov Member Posts: 9

Tinkerer

Yesterday I was using my laptop and everything was working just fine, but today I noticed the colors were a little bit different, blown up or something, I don't know exactly how to describe. It is annoying 

Answers

  • @jv_jaov

    Kindly follow the steps given below.. 


    Try windows x 
    go to device manager 
    expand display adapter
    right click on display driver - uninstall 
    Restart the computer 


    It should work fine.. 


    If it is still not working 
    Uninstall the display adapter from device manager 
    Don’t restart the computer. 
    Go to support.acer.com 
    chose your country 
    type snid or chose your model 
    go to drivers 
    Install the display driver 


    It should work fine.. 

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  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @jv_jaov,

    How the screen looks in BIOS page ?
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
     jv_jaov disable windows updates completely get DDU remove the display drivers and reinstall them both intel/nvidia hopefully will all get back to normal good luck :)


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    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
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  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @jv_jaov,

    It looks like hardware issue. Contact acer tech support,

    https://www.acer.com/ac/pt/BR/content/support

    OR book the unit for repair service,

    https://www.acer.com/ac/pt/BR/content/repair-centers

  • jv_jaov
    jv_jaov Member Posts: 9

    Tinkerer

    It is working just fine now, I restarted the laptop and used it for a few days to see if the problem would start again... Up until today, it is normal.
    Thanks you all for your help