image

Acer Nitro 5 AN515-44-R996 Boot Error

acelakeacelake Member Posts: 3 New User
edited November 2021 in Nitro and Aspire Gaming
Recently i reset my Acer Nitro 5 due to a black screen error possibly due to a different driver installed my model is a AN515-44-R996 please help me.

​//Edited the content to add model name.   ​

FAQ & Answers

  • William_mk2William_mk2 Ally Posts: 1,477
    edited November 2021
    acelake


    Are you able to turn on the computer.    Are you getting any error while turning on the computer.   Are you able to load the windows .   Are you getting the sign on screen .    Are you able to see the desktop and icons.  


    If you are not able to turn on the computer, follow these steps.. 


    I am really sorry for the inconvenience..   Let us do the basic steps first..

     

    Doing the power drain and bios defaults will really help.  Kindly follow the steps given below:


    Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.


    If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 

     

    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.  After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.

     

    Connect all the cables back and restart the computer.  



    While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.   

     

    It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  




    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • acelakeacelake Member Posts: 3 New User
    Unfortunately none of these have not solved the problem i have been trying for hours originally the error i had may have been from updating drivers and geforce experience drivers at the same time my computer then froze and i was put into a black screen not able to open my computer. Soon after i reset my computer hoping for it to solve the original problem it didn't and i am still in an endless loop of it showing the Acer Logo in green then windows booting the screen would alluminate but then put me in the loop again. 
  • EaswarEaswar Ally Posts: 5,429
    Hi @acelake,

    It looks like hardware issue. Contact acer tech support,

    https://www.acer.com/ac/en/US/content/service-contact


    OR book the unit for repair service,

    https://customerselfcare.acer.com/CS2/#/

Sign In or Register to comment.

Who's Online678

Acer-Jose
Acer-Jose
Acer-Monica
Acer-Monica
billsey
billsey
BLZ
BLZ
BrownDavies
BrownDavies
creepygoo
creepygoo
Dfowleezy
Dfowleezy
Eduardo_1o0o0o
Eduardo_1o0o0o
emrassist11
emrassist11
Frix
Frix
GotBanned
GotBanned
jaganmohan
jaganmohan
JhonatanJoinha
JhonatanJoinha
MuhammadSiddiqui
MuhammadSiddiqui
rentzelljr2019
rentzelljr2019
xapim
xapim
+662 Guests

Join in, share your experience!

It looks like you're new here. Sign in or register to get started.

Assistance by Acer


Drivers &
Manuals

Acer
Answers

Get Product Information
( only)

Acer Support
Videos