Acer Predator 17 G5-793-72AU shut off, won't turn on?

Dezigrar

I was playing a game on my laptop, plugged in. The laptop suddenly turned off and could not be booted up at all. There are no charging lights or lights/indicators at all.
I had a similar problem with this exact laptop 2 years ago but still under warranty at the time and was able to get the laptop sent in for repairs. It's unclear what they did to fix it, but they sent it back in working order. 

I noticed an odd sound had started to turn on when my laptop would get hot, like a loud crackling. This came out of the left speaker and cleaning the fans did nothing to help. I'm unsure if this is related. The sound would eventually subside when I made sure the laptop had ample airflow under it.

Since brick-mode started yesterday, I have tried the pinhole battery reset multiple times, up to 30 seconds each press. I've done it with the charging cord in, out, with the battery plugged in, unplugged. I saw on some posts here that there is a little tiny box with a switch-light button that you can depress while trying all this -- none of that made any change.

I did notice that while my charging cable was plugged in, my laptop would let off a very quiet click at even intervals. It sounded like it was coming from the CPU area. 

I got a new battery to replace the old one to see if that was the problem, but it still shows no sign of lights or turning on. Oddly enough though, the battery area is creating its own clicking sound as well, though different. Longer silence between click, 2 quick clicks.

My other ideas are the thermal paste does seem to have leaked out a bit of the side (hard to see under the fan/metal assembly) so there may be something to that - but why it would prevent a completely cold laptop from turning on, I have no idea. I'm also by no means a computer guru.

Someone on a forum mentioned replacing the AC Adaptor -- but with a new battery in the laptop that already came with 40% charge, I also don't see why a new adaptor would help a laptop that bricked at full charge. If that's the answer, I'd rather exhaust a couple of other options as I'm not made of money.

There were no recent updates as of at least the last week. Not that I can revert any changes on a laptop that won't turn on.
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Anyone have suggestions?

Acer Predator 17 G5-793-72AU

Dezigrar

Update: used a multimeter on the AC adaptor. It sparked on first contact, went from 0 to 3 DC voltage, and now the voltage is rising/falling randomly. It peaked at 26v. We checked the multimeter on a different laptop's charger and it was reading steadily and accurately. 

I unplugged the power/outlet cord from the AC adaptor while reading the multimeter - AC adaptor was still screwy. I plugged the power cord back in and it stayed at 19.2v (the desired voltage) for a couple seconds. We kept the meter on it and it hit over 100v, according to the multimeter. It's now going from 14 to 44, etc. 

So the AC adaptor is definitely wonky, but does that mean it fried my motherboard or something?

If I get a new AC adaptor, how do I fix my laptop?

William_mk2

Dezigrar

Please provide us the exact model  as there are lot of predator models.

I am really sorry for the inconvenience..   Let us do the basic steps first..

 

Doing the power drain and bios defaults will really help.  Kindly follow the steps given below:

Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.

If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 

 

If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.  After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.

 

Connect all the cables back and restart the computer.  

While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.   

 

It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  


Kindly check and let us know the update..

If your laptop is in warranty you can contact the warranty dept.     Go to the website support.acer.com - chose your country.   On the new page - scroll down -  click on "contact support".  Scroll down.  You can find the phone no to contact the warranty dept. 

If it is out of warranty, please contact local store or

Go to the website support.acer.com - chose your country.   On the new page - scroll down -  Click on  "Repair My Acer" - Request to have your Acer product repaired.   There will be charges for repair. 

Additional info to contact Acer Store:  Please visit the website - support.acer.com - chose your country - click on shop.   You can buy desktop, laptop, monitor and accessories.  Alternatively,  on the top right corner you can find the phone no to contact Acer store.   For the parts which are not available on Acer store, you have to contact local store.