Nitro 5 Numpad button often jammed on new laptop. Advice?

niwo777
niwo777 Member Posts: 1 New User
edited November 2021 in Nitro Gaming
Got a new Nitro 5 gaming laptop yesterday. The numpad "enter" key often jams against the casing obstructing downward travel. Retail store did not help. What should i do?

Answers

  • niwo777

    I understand  "The numpad "enter" key often jams against the casing obstructing downward travel"

    Since your laptop is in warranty you can contact the warranty dept.     Go to the website support.acer.com - chose your country.   On the new page - scroll down -  click on "contact support".  Scroll down.  You can find the phone no to contact the warranty dept. 


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  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @niwo777,

    # Try to update the keyboard driver

    1. Hold windows key and hit letter X.
    2. Choose the device manager option.
    3. Go with the option keyboard driver.
    4. Under the title keyboard driver.
    ​​
    5. Right click on that option ----> Update all driver under the title keyboard  driver.
    6. Choose "search automatically". 

    Check this T/S and post the result. ​