Issue related to product registration - Acer Predator PH315-53

Akshat108
Akshat108 Member Posts: 5

Tinkerer

edited November 2021 in Predator Laptops
Hi ! Its been one month since i purchased my Acer Predator PH315-53 and i was registering my laptop but after entering the serial number it shows "This product was registered when it was activated" and when i check in my products nothing shows up its just blank. Also, when i try to open and sign in, in the acer product registration app it shows System is temporarily unavailable . Please help !

​//Edited the content to add model name.   ​

Answers

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    Akshat108 you need to contact acer support for your own country directly this community its not acer support direct channel we are all just normal users like yourself here voluntarily on our own free time to try to help troubleshoot any issues the best way we can/know :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Impervious
    Impervious Member Posts: 50 Devotee WiFi Icon
    Hello Akshat108,
    Regarding the product registration app, it's servers are mostly not working. You might try again on it sometime later.

    Regarding the product showing already registered, there might a possibility that you might have already registered it under different email ID (other IDs or wrong one) 

    Any any case keep the proof of purchase/ invoice handy and contact the Acer support to get it registered under your ID on online site.
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited November 2021
    Hello Akshat108,
    Regarding the product registration app, it's servers are mostly not working. You might try again on it sometime later.

    Regarding the product showing already registered, there might a possibility that you might have already registered it under different email ID (other IDs or wrong one) 

    Any any case keep the proof of purchase/ invoice handy and contact the Acer support to get it registered under your ID on online site.
    Impervious the other possibility is that the shop/seller itself already registered the device(s) for warranty under their own credentials to avoid the customer to contact acer support directly and go through them instead as some sellers do this practice so be aware :p and of course this can be nullified by contacting acer support directly and unregister the device to get it re-registered under the customer credentials :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Akshat108
    Akshat108 Member Posts: 5

    Tinkerer

    Thanks ! I am having the invoice of the device with me 
    I was just curious about the registration, It doesn't matter anyways.
  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    Akshat108 said:
    Thanks ! I am having the invoice of the device with me 
    I was just curious about the registration, It doesn't matter anyways.
    Judging by your name, seems like you're from India. Try this link: End Customer Registration (acer.co.in)
    Trying to do my best here - Your happy Predator owner =)!