How to fix flickering screen? (Predator Helios 300)

FatimaA
FatimaA Member Posts: 1 New User
edited November 2021 in Predator Laptops
I am using the Acer Predator Helios 300. My screen is flickering since November 9, 2021, and I don't know what to do (see reference below).

I already tried these instructions:
1. Settings > System > Display > Advanced Display Settings > Change Refresh Rate to the lowest
2. Device Manager > Display Adapters > Update Driver

When I tried the first instruction, it was normal again for how many hours but it went back to flickering again. I hope someone can help me.

​//Edited the content to add model name.   ​

Answers

  • @fatimaarditi4

    Please provide us the exact model no of your computer.   Please inform us whether it is a desktop or laptop. 

    We need to determine whether it is a hardware or software issue..   Turn off the computer.   Tap f2 ( for laptop ) or del ( for desktop ) while turning on the computer.   It will go to bios.   Please stay on the bios screen for 30 mins.    If the display is looking good on bios then it is a software issue.   If the display is not looking good on the bios screen then it is a hardware issue.   

     

    If it is a software issue try the following the steps..

     

    Try windows x 
    go to device manager 
    expand display adapter
    right click on display driver - uninstall 
    Restart the computer 


    It should work fine.. 


    If it is still not working 
    Uninstall the display adapter from device manager 
    Don’t restart the computer. 
    Go to support.acer.com 
    chose your country 
    type snid or chose your model 
    go to drivers 
    Install the display driver 


    It should work fine.. 


    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @FatimaA,

    Is the screen flickers in BIOS page.
  • PEPOT
    PEPOT Member Posts: 1 New User
    I HAVE THE SAME ISSUE, WHAT IF IT'S  HARDWARE PROBLEM? BECAUSE MY SCREEN FLICKS ON THE BIOS, I HAVE A FRIEND THAT ALSO HAVE THE SAME ISSUE. SAME MODEL PREDATOR PH315-51.

  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    edited November 2021
    PEPOT please calm yourself porting in capitals its considered shouting and disrespectful  and yes if it flickers in the bios its hardware either the dp cable or the display itself try an external display to make sure the same doesnt happen as if the same happens could be also a faulty dgpu


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    FatimaA completely remove the display drivers with DDU reinstall them either from acer website of from the manufacturers websites you could also perform a battery powerdrain followed by a bios setup defaults if the issue still persists n order to completely rule out any software issues the next step its to backup whatever you need and perform a stock recovery clean install ALT+F10 on boot delete everything option after this any issues remaining would be hardware and at this point you would need to contact acer support and send it to get it fixed/repaired  good luck :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • janycaro
    janycaro Member Posts: 1 New User
    Hello.  I have the same problem  almost the same day that Fatima says And the same model as Pepot's
     I'd tried a lot of things. And anything solve it.
    also open de laptop and the cables  and connection seem well. 
    When connect a different display it stops
    flickering on the other one


     flickering 
     I just want to solve this without buying a new  display. This laptop only has 2 years of use!   
  • Eiyaxver7
    Eiyaxver7 Member Posts: 9

    Tinkerer

    Hi, recently i bought the laptop predator Helios 300 and screen flicker happens the 2nd day of using it😞. This is my first time buying a laptop after 10 years of using the old one. What can i see from the research is this problem often happens on every year of the predator model. Currently I've return the unit and waiting for the new one. If this happen again  on the new one can i  know if there's others that has overcome this issue and is it using the method as the  comment above?
  • Khilesh001
    Khilesh001 Member Posts: 1 New User
    Hii
    Am facing some screen Flickering problem in my Acer Predator Helios 300 i bought These laptop just 6 days ago what is These why these is happening please solve my issue i called service centre of acer predator but nothing will be happened very dump company it is😠😠
  • daf
    daf Member Posts: 2 New User


    Intel® Graphics – Windows* DCH Drivers

    https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html

    This download installs Intel® Graphics Driver 31.0.101.3222/31.0.101.2111 for 6th-12th Gen Intel® Core™ Processor Graphics, and related Intel Atom®, Pentium®, and Celeron® processors. Driver version varies depending on the Intel Graphics in the system. 


    the problem is when you install a game/app the alters the graphics in any way the driver will be corrupt. Just reinstall.

  • b33k33p3r
    b33k33p3r Member Posts: 1 New User

    Hello xapim.. I own a Acer PREDATOR PH315-51 Helios. Bought it in May 2019 and the screen flickering started in May 2021 onwards. Today is 26th Sep 2022 and i still couldn't get this screen flickering issue fixed. I have connected an external monitor using HDMI cable and there was not flickering. Does this mean that the DP CABLE issue ???

  • ZoNeldaLoNife
    ZoNeldaLoNife Member Posts: 4 New User

    My screen flickers in bios mode . When connected to external monitor it stops . Do I change dp cable or just get a new screen .

  • kprasanth46
    kprasanth46 Member Posts: 1 New User

    Hello all,

    I have purchased Acer Predator Helios 300 Laptop in year 2018. It worked very fine till Oct 2022 but from 2022 to now my laptop screen is flickering and white line are coming on top position of my screen. Even that flickering is also coming at the time of predator splash screen kindly please help me.

    It's working fine if I'm connecting to external LED with HDMI.

    Please note: I never installed any game in my laptop but also getting this issue

    Kindly please help me to resolve this issue

  • arunwilson
    arunwilson Member Posts: 2 New User

    Hi all,

    I have this flickering issue I tried to uninstall the display driver and reinstall and also restart the system. Didnt work both. Any idea?

  • Eiyaxver7
    Eiyaxver7 Member Posts: 9

    Tinkerer

    hi since 2021, got the 2nd set of new laptop predator and flickering still happen till now. the only solution i do is restarting graphic driver (ctrl+shift+windows+B) so i conclude that it is the curse problem of this brand im so dissatisfied and disappointed with it.

  • scaryacoly
    scaryacoly Member Posts: 1 New User

    Change the screen, nothing else. Search the hardware from device manager> monitor>PHP monitor>properties>details>hardware id. The given code is your display property. I did every research and the last answer was to change the screen only