PH315-53 camera an microphone troubles

chem1k
chem1k Member Posts: 3 New User
0xA00F4244<NoCamerasAreAttached>
It is Just new laptop. OS doesn't see the camera inside.
There are no buttons, that can help to turn on webcam.
As I understand -- it is the problem with energy plan or with software.
Please, help me anybody.

Best Answer

  • chem1k
    chem1k Member Posts: 3 New User
    Answer ✓
    Yeah, I can find the driver with "show hidden" settings.
    But, congratulations... I have visited a service center. Folks have checked the laptop condition. They've found the camera wire was damaged. This is the problem. So now I just need to change the wire. 
    It is all about 30$.

    Thank u all, who take place in this topic.

Answers

  • Does the webcam work here? https://pt.webcamtests.com/
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @chem1k,

    Try to open the camera with different app's like zoom, google class room like that.
  • chem1k
    chem1k Member Posts: 3 New User
    Guys, It doesn't work neither in skype nor in zoom (discord, telegram, ms teams, etc.)

    And yes, I gave an webcam access to those programs. So, my opinion is:
    there are wrong drivers (which was in my furnishing for this predator laptop)
    may be it is all about FHD built-in webcam. Maybe another furnishing works well...

    May be it is about "battery plan" drivers. May be there are not enough energy for camera to work. I don't know.
  • Is the camera driver showing up in the device manager?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • chem1k
    chem1k Member Posts: 3 New User
    Answer ✓
    Yeah, I can find the driver with "show hidden" settings.
    But, congratulations... I have visited a service center. Folks have checked the laptop condition. They've found the camera wire was damaged. This is the problem. So now I just need to change the wire. 
    It is all about 30$.

    Thank u all, who take place in this topic.
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @chem1k,

    Reset this PC and keep my files
    1. Shutdown the unit. Press and hold alt+F10 key. Then turn ON the unit.
    2. You will get a blue screen. Choose the option troubleshoot. 

    3 Ways to Reset Acer Laptop to Factory Settings without Password​​

    3. Select Keep my files to refresh your PC and reinstall your operating system without removing your personal files. Click Next to continue. Important If you have apps installed on your PC, they will be removed. 
    4. Resetting the PC will reinstall Windows, change settings back to their factory defaults and remove all preinstalled apps and programs without removing your personal files. Click Reset to continue.
    5. You will be shown the reset progress on the screen. The screen will turn off during the reset process.
    6. The screen will turn back on when it is installing Windows. Your PC will restart several times during the reset process.
    7. Follow the process until it completes.
    8. When your PC has completed the reset process, Windows will have been reset back to its factory default settings without removing your personal files.​

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited November 2021
    chem1k i was about to say it would be a hardware issue but as you already got it confirmed ans fixed please accept your own answer as solved to make this thread as solved thanks :)

    Easwar your advice to reset the pc without formatting everything its completely useless will not solve any software issues the current issues will remain the exact same only a clean format/install will fix any software issues so your advice again its completely irrelevant :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
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    http://www.acer.com/worldwide/support/  


  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited November 2021
    chem1k i think you miss understood me i meant accept your own answer from November 10th not mine :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/