V246HL doesn't work with DP to DP cables

Bremerkamp
Bremerkamp Member Posts: 1 New User
Hi All we cannot get any of our v246HL monitors to work when using DP to DP cables on our HP USB-C g4 dock. They work with any other monitor manufacturer. If we use HDMI, DP to DVI, or DP to VGA it all works. Using DP-DP cable shows the monitors in display settings but we are unable to get any video to show on them. Does anyone have any ideas on what we can try? This has been tested on several different computers, docks, and OS versions. All of the Intel video drivers were updated.

Answers

  • Erick-Acer_Retired
    Erick-Acer_Retired Member Posts: 503 Seasoned Practitioner WiFi Icon

    Hi @ Bremerkamp
    1. Turn off the PC.
    2. Disconnect the PC from its power source.
    3. Disconnect all monitors.
    4. Unplug the monitor you're having issues with from its power source.
    5. Wait approximately 1 minute.
    6. Reconnect ONLY the monitor you were having issues with to the power, and to the PC.