Acer Predator reformat PH315-52 Not working now

Boudreau
Boudreau Member Posts: 4 New User
edited November 2021 in Predator Laptops
I used a usb ISO of windows 10 to reformat my acer predator laptop. Updated bios, and installed drivers from the acer support page. Now its not detecting my spare SSD, its not letting me install Nvidia drivers for my 1660 gpu, yet in Device Manager it shows I have a GTX 1660 Ti. Everything else seems to be working fine. Ive reformatted 3 times now thinking I was crazy or messing something up. Ive built multiple computers, reformatted more times than I can count, and never ran into an issue like this before. Is there something I am missing because its a laptop? I am at a loss.

Best Answer

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    Answer ✓
    Maybe the other ssd drive is missing a letter. Check here:

    About the other question, the remaining options should appear, when you connect an external hdmi monitor.
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Answers

  • Is the ssd showing up in the bios information tab?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Boudreau
    Boudreau Member Posts: 4 New User
    edited November 2021
    Yes, in the bios its showing HDD1 as my NVMe 256g and HDD2 as my 512g SATA SSD. 


    ​​​//Edited the content to hide serial number.

    Device manager is showing both NVMe and SSD, with no errors.


    File explorer not showing SSD drive.



    When im able to get to the 'nvidia control panel' as you can see there are lots of missing options
    MINE:



    What im missing:

    I hope this helps with explaining whats going on here.. 

    Thanks for everything.
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    Answer ✓
    Maybe the other ssd drive is missing a letter. Check here:

    About the other question, the remaining options should appear, when you connect an external hdmi monitor.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Boudreau
    Boudreau Member Posts: 4 New User
    I will check the drives when I get home from work.

    Interesting, Ive always had the other nvidia options before I reformatted. that being said, when I have a game open, its frame rate is extremely low. like 5-9FPS very choppy, very laggy, cannot even play World of Warcraft at graphics settings 1. with zero addons. I know I used to be able to see the option to change display resolution, I was able to see my refresh rate, etc. now its all gone.

    of course this laptop is just outside warranty... isnt that how it always works.... ha I really dont want to pay to have something this (simple) resolved.

    Thank you
  • I also have the ph315-52 model, with a 1660ti gtx. These settings only appear when I connect an external hdmi monitor:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Boudreau
    Boudreau Member Posts: 4 New User
    Oh my... of course the drive letter was missing from my SSD! Simple fix and I completely over looked it... so now thats working, the only issue im having is my Graphics drivers not working while in a game. 
  • When you connect an external hdmi monitor, is the nvidia graphics card used?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)