Predator 17X (GX-792) in boot loop after windows update. Black screen, no logo.

Akow860
Akow860 Member Posts: 1 New User
Basically title. 

I had some updates according to Windows so I slated to have them installed overnight. Left laptop plugged in and came back to the computer still updating more than 12 hours later. Tried all the fixes from people having similar problems on other models of laptops, but to no avail. 

When I power on the laptop, keyboard lights up, and fans turn on as normal but there is no indication of getting past the POST or BIOS, cannot boot into recovery mode or BIOS menu.

Tried looking for a BIOS file to install on a USB stick to boot from that but there doesn't seem to be a file for this model.

Has anyone else run into this problem, and if so how did you fix it?

Thanks in advance.


Answers

  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @Akow860,

    Reset this PC and keep my files
    1. Shutdown the unit. Press and hold alt+F10 key. Then turn ON the unit.
    2. You will get a blue screen. Choose the option troubleshoot. 

    3 Ways to Reset Acer Laptop to Factory Settings without Password​​

    3. Select Keep my files to refresh your PC and reinstall your operating system without removing your personal files. Click Next to continue. Important If you have apps installed on your PC, they will be removed. 
    4. Resetting the PC will reinstall Windows, change settings back to their factory defaults and remove all preinstalled apps and programs without removing your personal files. Click Reset to continue.
    5. You will be shown the reset progress on the screen. The screen will turn off during the reset process.
    6. The screen will turn back on when it is installing Windows. Your PC will restart several times during the reset process.
    7. Follow the process until it completes.
    8. When your PC has completed the reset process, Windows will have been reset back to its factory default settings without removing your personal files.​