My acre chromebook 15 is not charging or turninng on

Andrea1234
Andrea1234 Member Posts: 1 New User
The to lights is not turn on all it showing is a black screen 

Answers

  • Balatekie
    Balatekie ACE Posts: 1,353 Pioneer
    Hello!!

    @Andrea1234

    Sad to know that Chromebook fails to charge & power on. I recommend you to try following steps and check what happens. 

    1. Plug in the charger to Chromebook. 

    2. Press & hold ESC + Refresh and press Power button for 3 seconds and release the power key. However, continue hold ESC + Refresh buttons.

    How to Reset a Chromebook

    After doing this, please let me know what happens. Awaiting for your response! 

    Regards, 
    Balatekie
     :) If you think I've answered your question, please hit the Accept Answer:)

  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @Andrea1234,

    Did you try to charge it with different charger.