How can i remove or fix the double horizontal lines on the top of my Acer Nitro 5 laptop screen?

Options
landerpalma
landerpalma Member Posts: 2 New User



here's the image of the 2 horizontal lines on the top right


Answers

  • Balatekie
    Balatekie ACE Posts: 1,353 Pioneer
    Options
    Hello!!

    landerpalma

    From the image shared, I see the lines you mentioned. 1st we need to isolate, whether it is Hardware or software issues. 

    To isolate, I recommend you to check your screen in BIOS window. To do that, tap F2 button on startup of your computer. That will load BIOS window.

    In that BIOS screen, if you see still see that abnormal lines... that it is confirmed has Hardware issue. If you do not see the lines in BIOS, then it is Software caused line, which can be fixed by changing display resolution. 

    Hope this helps you!!

    Regards, 
    Balatekie
     :) If you think I've answered your question, please hit the Accept Answer:)

  • Commodore_1995#
    Options
    If these lines are visible in the bios, it could be a problem with the edp cable or the display itself. What is the exact model? Example AN515-55-58VH.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Options
    Hi @landerpalma,

    Reset this PC and keep my files
    1. Shutdown the unit. Press and hold alt+F10 key. Then turn ON the unit.
    2. You will get a blue screen. Choose the option troubleshoot. 

    3 Ways to Reset Acer Laptop to Factory Settings without Password​​

    3. Select Keep my files to refresh your PC and reinstall your operating system without removing your personal files. Click Next to continue. Important If you have apps installed on your PC, they will be removed. 
    4. Resetting the PC will reinstall Windows, change settings back to their factory defaults and remove all preinstalled apps and programs without removing your personal files. Click Reset to continue.
    5. You will be shown the reset progress on the screen. The screen will turn off during the reset process.
    6. The screen will turn back on when it is installing Windows. Your PC will restart several times during the reset process.
    7. Follow the process until it completes.
    8. When your PC has completed the reset process, Windows will have been reset back to its factory default settings without removing your personal files.​

  • atin99
    atin99 Member Posts: 1 New User
    Options

    Hello sir i need help of how to get rid this black thin line on the top of my screen Acer Spin 5. Help me please…