Battery charging problem Aspire a715-74G

DIEGOESC12
DIEGOESC12 Member Posts: 2 New User
My laptop's battery suddenly stops charging while connected to the power. The orange light next to the port starts blinking. If I unplug and plug again, it starts charging normally. But then randomly it stops working at any point. This is an Aspire a715-74G.

I got a new cord and it didn't solve the problem. Also opened it to unplug/plug the battery (as it doesn't seem to have a reset button), but it didn't change anything. It doesn't seem to be the outlet either as it charges correctly for a while. Also tried resetting the battery from the device manager but that didn't work.

What can I do? Any help would be appreciated.




Best Answer

  • DIEGOESC12
    DIEGOESC12 Member Posts: 2 New User
    Answer ✓
    It seems like I needed to get a power cord with a higher power capacity. The original cord must simply have stopped working. The new one I got was 90 watts and didn't charge properly. Now I got a 180 watts charger and it works well.

    Thanks for your answers!

Answers

  • JackE
    JackE ACE Posts: 45,080 Trailblazer
    Go to the elevated command prompt.  Enter 'powercfg /batteryreport'. Then return to the desktop. Open file explorer. Then search for' battery-report.html' in the c:\windows\system32\ sub-folder. Double-click to open it in the browser. Post screenshot of the first part of the report if possible that compares design full charge capacity with its remaining full charge capacity.

    Jack E/NJ

  • Erick-Acer_Retired
    Erick-Acer_Retired Member Posts: 503 Seasoned Practitioner WiFi Icon
    Hi @ DIEGOESC12
    Did you try alternative charger? 
  • DIEGOESC12
    DIEGOESC12 Member Posts: 2 New User
    Answer ✓
    It seems like I needed to get a power cord with a higher power capacity. The original cord must simply have stopped working. The new one I got was 90 watts and didn't charge properly. Now I got a 180 watts charger and it works well.

    Thanks for your answers!
  • JackE
    JackE ACE Posts: 45,080 Trailblazer
    Thanks for reporting back on your success!

    Jack E/NJ