Battery charging problem Aspire a715-74G

My laptop's battery suddenly stops charging while connected to the power. The orange light next to the port starts blinking. If I unplug and plug again, it starts charging normally. But then randomly it stops working at any point. This is an Aspire a715-74G.

I got a new cord and it didn't solve the problem. Also opened it to unplug/plug the battery (as it doesn't seem to have a reset button), but it didn't change anything. It doesn't seem to be the outlet either as it charges correctly for a while. Also tried resetting the battery from the device manager but that didn't work.

What can I do? Any help would be appreciated.

Accepted answers

DIEGOESC12

It seems like I needed to get a power cord with a higher power capacity. The original cord must simply have stopped working. The new one I got was 90 watts and didn't charge properly. Now I got a 180 watts charger and it works well.

Thanks for your answers!

All comments

JackE

Go to the elevated command prompt. Enter 'powercfg /batteryreport'. Then return to the desktop. Open file explorer. Then search for' battery-report.html' in the c:\windows\system32\ sub-folder. Double-click to open it in the browser. Post screenshot of the first part of the report if possible that compares design full charge capacity with its remaining full charge capacity.

Erick-Acer_Retired

Hi @ DIEGOESC12
Did you try alternative charger?

DIEGOESC12

It seems like I needed to get a power cord with a higher power capacity. The original cord must simply have stopped working. The new one I got was 90 watts and didn't charge properly. Now I got a 180 watts charger and it works well.

Thanks for your answers!