Aspire GX-781 How do I remove a HHD password?

We have an Acer Aspire GX-781 Desktop and we installed a new M.2 SSD, we installed windows 10 Pro and it worked for about 1 week and then ran into the blue screen of death. After restarting, the bios didn't pick up the drive. We unseated the drive and reinstalled and it booted up. I tried to run a windows update and it crashed again. Restarted and again bios did not pick up the SSD. Eventually, after a few times, it did boot but it asked for an HHD password. I checked the bios and there was no HHD password selected? We don't know the password? After 3 attempts it says that I must contact Acer and gives me a code and below that is a text box. I phoned Acer and they say that I must take it to the nearest service centre. Is there any way to unlock the HHD without taking it to an Acer repair centre?

Accepted answers

billsey

Yes, security issues like this require a trip to the service center for them to remove the password. I'd guess the drive is in a failure mode that corrupted stuff enough for it to think it has a password set.

All comments

Larryodie

Did you look in Security as this video ?

https://www.youtube.com/watch?v=dmcLm_AqTYY

Erick-Acer_Retired

Hi @ Filtaquip
Power on your computer and press F2 or Delete to enter the bios. Use the arrow keys on your keyboard to highlight Security or BIOS Security Features tab. Use the arrow keys to highlight Set HDD Password or Change HDD Password depending on your model. Press Enter

billsey

Yes, security issues like this require a trip to the service center for them to remove the password. I'd guess the drive is in a failure mode that corrupted stuff enough for it to think it has a password set.

Filtaquip

Larryodie said:

Did you look in Security as this video ?
https://www.youtube.com/watch?v=dmcLm_AqTYY

Yes, but what if you don't know the Current HHD password?

Larryodie

Filtaquip said:

Larryodie said:

Did you look in Security as this video ?
https://www.youtube.com/watch?v=dmcLm_AqTYY

Yes, but what if you don't know the Current HHD password?

Hmmmm, I don't know ?

Larryodie

billsey said:

Yes, security issues like this require a trip to the service center for them to remove the password. I'd guess the drive is in a failure mode that corrupted stuff enough for it to think it has a password set.