touchpad issue with Swift SF314-42

hammouz
hammouz Member Posts: 3 New User
edited October 2021 in Swift and Spin Series
I have some troubleshooting with my touchpad when I use it from my laptop. It's not smooth, sometimes it's okay sometimes not. Sometimes when I turn on my laptop it takes awhile for the mouse cursor to react. I dont know if it's a driver or hardware issue. When I use an external mouse it's okay. I Bought my laptop since one month so it's still under the warranty. What can I do to fix this?

Answers

  • Have you tried to uninstall the touchpad driver from device manager?
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  • hammouz
    hammouz Member Posts: 3 New User
    Yes I tried to uninstall it from device manager and nothing happens, I still have the same issue
  • billsey
    billsey ACE Posts: 34,912 Trailblazer
    Check to see if the BIOS has advanced mode for the touchpad available. If it doesn't let's look at the apps running, there may be enough other activity going on to glitch the touchpad, which is connected to the system via an internal USB port.
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  • hammouz
    hammouz Member Posts: 3 New User
    so otherwise I have to contact Acer support right?
  • When you press CTRL+S on the main bios tab, does a function called TOUCHPAD appear?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)