Aspire 5 A515-52-74GC Device descriptor failure - error 43

Mack12
Mack12 Member Posts: 7 New User
edited November 2021 in Aspire Laptops
Hi Folks

I have an Acer 5 Aspire laptop, the problem i have is that i,m getting a device descriptor failed error 43 which i can't seem to fix. I have to disable the root hub driver all the time
which disables my usb ports.

I have done everything i can and now i'm not sure if its hardware failure or windows 11.

Any advice would be appreciated.

​//Edited the content to add model name.   ​

Answers

  • JackE
    JackE ACE Posts: 45,080 Trailblazer
    Do you see this message when no external devices are plugged into any of the ports except the charger jack, including a mouse dongle? If yes, please post a screenshot of Device Manager if possible.

    Jack E/NJ

  • Mack12
    Mack12 Member Posts: 7 New User
    Yes when I enable the root hub device it immediately appears without any extenal devices plugged in except for the charger. 
  • JackE
    JackE ACE Posts: 45,080 Trailblazer
    >>>I have done everything i can and now i'm not sure if its hardware failure or windows 11.>>>

    Probably Win11. Check to see if your model is on this ACER Win11 compatibility list yet. If not on the list, I suggest that you wait  either for a Windows or ACER driver update to resolve the issue. If your model is on the list, then open Device Manager. Click USB controllers folder. Right click and uninstall its device driver. Exit Device Manager without re-installing anything. Shut down Windows normally. Turn it back on and let Windows automatically re-detect the hardware and auto re-install a fresh copy of the driver.

    Jack E/NJ

  • Mack12
    Mack12 Member Posts: 7 New User
    Okay I did that and and the device descriptor error has gone but the problem I have now is that the device flashes up and down with the error sound so I have had to disable the root hub again. 
  • JackE
    JackE ACE Posts: 45,080 Trailblazer
    (1) Is your A5 model on the list?
    (2) If yes, could you reveal what model you have because there are dozens of A5 series models?
    (3)   Could you also specifiy what device flashes up and down?
    (4) What error sounds are you hearing? A beep? A series of coded beeps? Perhaps a Windows speaker tone?

    Jack E/NJ

  • Mack12
    Mack12 Member Posts: 7 New User
    A515-52-74GC

    all the devices flash up and down in device manager and it's a windows tone
  • JackE
    JackE ACE Posts: 45,080 Trailblazer
    Run check Windows Update again in Settings. Also please post a screenshot of the Windows Update settings screen if possible.

    Jack E/NJ

  • Mack12
    Mack12 Member Posts: 7 New User
    Pleae explain how to take a sreenshot
  • Mack12
    Mack12 Member Posts: 7 New User
    Okay did the screenshot.
  • What happens when you uninstall USB ROOT HUB and restart windows?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Mack12
    Mack12 Member Posts: 7 New User
    The problem starts again, uninstall, reinstall, disable is the only thing that stops it but rends my usb ports useless.
  • Try resetting the battery:
    If the issue continues to occur, go to the bios, press f9 to restore it and then f10 to save and exit.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • JackE
    JackE ACE Posts: 45,080 Trailblazer
    If @egydiocoelho 's suggestion results in the same behavior, are you saying that when you run Windows update that Device Manager immediately appears as in the screenshot that you posted? This doesn't look like the Windows update screen in settings???


    Jack E/NJ