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AN-515-54-599H Looking for FULL BIOS package for InsydeH20 v1.31 to downgrade BIOS from 1.33

NapanNapan Member Posts: 3 New User
edited October 2021 in Windows 11
Hello!  I have been receiving NMI_Hardware_Fault messages for a couple of months now, literally 10 days post-warranty (not too impressed with Acer TBH...)

Anyways, I have done everything I could think to resolve this error outside of replacing this laptop.  BIOS update, Chipset, Video Drivers, Clean install of Windows 10 (and now a clean install of Windows 11)

Im thinking of downgrading the BIOS to an earlier version...The .exe that comes off the Nitro Support site doesnt work, I need the FULL system folder with the 'platform config file'.  Anyone have a link to this?  Thank you in advance!

Thread was edited to add model name to the title



FAQ & Answers

  • egydiocoelhoegydiocoelho ACE Posts: 91,709 Trailblazer
    what is the exact model? example an515-54-58vh. Try resetting the battery: disable fast startup in the power options, turn off the computer, unplug the power adapter, press the power button for thirty seconds, and leave the computer off for half an hour. This issue may also be related to some device malfunction.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Acer-Erick_RetiredAcer-Erick_Retired Member Posts: 503 Seasoned Practitioner
    Hi @ Napan  
    Could you please tell model name of unit 
  • NapanNapan Member Posts: 3 New User
    egydiocoelho said:
    what is the exact model? example an515-54-58vh. Try resetting the battery: disable fast startup in the power options, turn off the computer, unplug the power adapter, press the power button for thirty seconds, and leave the computer off for half an hour. This issue may also be related to some device malfunction.
    AN-515-54-599H
  • NapanNapan Member Posts: 3 New User
    Napan said:
    egydiocoelho said:
    what is the exact model? example an515-54-58vh. Try resetting the battery: disable fast startup in the power options, turn off the computer, unplug the power adapter, press the power button for thirty seconds, and leave the computer off for half an hour. This issue may also be related to some device malfunction.
    AN-515-54-599H
    Acer-Erick said:
    Hi @ Napan  
    Could you please tell model name of unit 
    AN-515-54-599H
  • egydiocoelhoegydiocoelho ACE Posts: 91,709 Trailblazer
    Try resetting the battery: disable fast startup in the power options, turn off the computer, unplug the power adapter, press the power button for thirty seconds, and leave the computer off for half an hour. This issue may also be related to some device malfunction.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
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